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As a Guest Experience Host, you will be responsible for the day to day operation of the front desk. This includes greeting and registering of owners and guests, providing information on local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers. This fast paced environment would suit customer obsessed individuals who are passionate about providing exceptional experiences and booking guests in to learn more about the benefits of holidaying with Travel + Leisure Co!
Job Responsibility:
Greeting and registering of owners and guests
Providing information on local area attractions
Completion of all department related paperwork
Using all communication equipment including telephones, facsimiles and computers
Booking guests in to learn more about the benefits of holidaying with Travel + Leisure Co.
Requirements:
Previous experience within a similar hotel position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Have the ability to recognize and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays.
Nice to have:
Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
What we offer:
Professional development funding
Subsidised private health insurance (following successful probation completion)
Discounted hotel stays across Australia, Fiji, New Zealand