Guest Experience Host Job at Wyndham Destinations (Melbourne)

Guest Experience Host

To actively contribute to the company vision of putting the world on vacation by...

Location

Australia , Airlie Beach

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

High standard of personal grooming
Excellent communications skills (both verbal & written)
Demonstrates exceptional customer service
Computer literate
Knowledge and application of sales techniques
Ability to quickly build rapport
Sound problem solving and persuasive skills
Positive and enthusiastic attitude
Persistent with a strong determination to succeed
Results driven and goal oriented

Job Responsibility

Schedule onsite resident guests to Owner Updates or regular Club presentations
Meet the monthly tour budgets and penetration targets set by the Company
Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications
Complete the relevant checklist pertaining to the shift being worked
Assist all owners and guests with pre call, greeting and welcome, follow up calls, provision of tourist information and bookings
Perform all duties of the front desk
Possess a thorough knowledge of the operation of all administration equipment
Attend all training and team meetings as required
Be confident in advising guests on the local area
Have thorough knowledge of Club Wyndham memberships and their guidelines

Parttime

Guest Experience Host

Join our team as a Guest Experience Host, where you'll play a crucial role in en...

Location

Australia , Melbourne

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal & written)
Exceptional customer service and problem-solving skills
Knowledge of sales techniques and ability to build rapport with strong resilience
Computer literate
previous PMS experience is a plus
Positive attitude, determination, and results-driven approach

Job Responsibility

Schedule onsite guests for Member Updates or Club presentations during their stay
Meet monthly tour budgets and other key performance indicators
Assist in ensuring prospects meet the Company's tour qualification specifications
Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment
Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings

What we offer

Skills Development
Exclusive global discounts on accommodation, dining, lifestyle, and more
Full access to Accor's learning and development platform with thousands of courses
Personalized reward and recognition programs
Dynamic and supportive environment that values diversity and inclusion

Fulltime

Guest Experience Host

As a Guest Experience Host, you will be responsible for the day to day operation...

Location

Australia , Marcoola

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Previous experience within a similar hotel position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
Have the ability to recognize and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Job Responsibility

Greeting and registering of owners and guests
Providing information on local area attractions
Completion of all department related paperwork
Using all communication equipment including telephones, facsimiles and computers
Booking guests to learn more about the benefits of holidaying with Travel + Leisure Co.

What we offer

Professional development funding
Subsidised private health insurance (following successful probation completion)
Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities
Birthday Leave to celebrate your day
Full time and casual positions available

Parttime

Guest Experience Host

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacati...

Location

Australia , Adelaide

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Previous experience within a similar hotel position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
Have the ability to recognize and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays

Job Responsibility

Greeting and registering of owners and guests
Providing information on local area attractions
Completion of all department related paperwork
Using all communication equipment including telephones, facsimiles and computers
Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
Meet guests face to face or phone-based, and generate sales appointments for our sales centers located at our amazing resorts and via livestream
Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
Clearly articulate the benefit of traveling within Travel & Leisure's community
Meet targets and KPI's as set by the business

What we offer

Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities
Birthday leave!

Fulltime

Guest Experience Host

If you love meeting new people and have an enthusiastic approach to delivering e...

Location

Australia , Caloundra

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Previous experience within a similar hotel position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
Have the ability to recognize and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Job Responsibility

Greeting and registering of owners and guests
Providing information on local area attractions
Completion of all department related paperwork
Using all communication equipment including telephones, facsimiles and computers
Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
Clearly articulate the benefit of traveling within Travel & Leisure's community
Meet targets and KPI's as set by the business

What we offer

Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities

Parttime

Guest Experience Host

The Guest Experience Host is a key element for the success of the guest journey ...

Location

United States of America , Río Grande, Puerto Rico

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

At least 2-3 years of relevant work experience in luxury Hotel
Self-driven and a strategic resourcing professional
Able to work independently and under pressure in a fast pace working environment
Good team spirit, cooperative with good communication and interpersonal skills
Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems
Reading, writing and oral proficiency in both Spanish and English language

Job Responsibility

Provide the most personalized and individually curated experience for each VIP guest
Act as direct link between the guests and the hotels departments
Get to know guest preferences to anticipate their needs
Act as point of contact for VIPs including pre-arrival email and direct contact throughout their stay
Handle all guest interactions with the highest level of hospitality and professionalism
Personally inspect VIP and Special Attention guestrooms for perfect arrival experience
Meet and greet arriving and departing guests
Maintain high visibility in the lobby and front desk area
Resolve guest concerns and complaints speedily and efficiently
Keep management informed of guest incidents

What we offer

Energizing Employee Culture
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Guest Experience Host

The Guest Experience Host is a key element for the success of the guest journey ...

Location

United States of America , Río Grande, Puerto Rico

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

At least 2-3 years of relevant work experience in luxury Hotel
Self-driven and a strategic resourcing professional
Able to work independently and under pressure in a fast pace working environment
Good team spirit, cooperative with good communication and interpersonal skills
Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems
Reading, writing and oral proficiency in both Spanish and English language

Job Responsibility

Provide the most personalized and individually curated experience for each VIP guest
Act as the direct link between the guests and the hotels departments
Get to know guest preferences to anticipate their needs
Act as point of contact for VIPs including a dedicated pre-arrival email and direct contact throughout their stay
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Personally inspect VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience
Meet and greet arriving and departing guests
Provide genuine hospitality and recognition, acts as host/hostess
Maintain high visibility in the lobby and front desk area and provide assistance to guests in a pro-active way
Resolve guest concerns and complaints speedily and efficiently

What we offer

Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Guest Experience Host

We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacati...

Location

Australia , Manly

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Previous experience within a similar hotel position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Ability to work a flexible schedule, including nights, weekends, public and school holidays

Job Responsibility

Greeting and registering of owners and guests
Providing information on local area attractions
Completion of all department related paperwork
Using all communication equipment including telephones, facsimiles and computers
Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
Clearly articulate the benefit of traveling within Travel & Leisure's community
Meet targets and KPI's as set by the business
This role requires you to be available for weekend and public holiday shifts

What we offer

Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities

Fulltime

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