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If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Sydney Hotel as a Guest Experience Host today!
Job Responsibility:
Greeting and registering of owners and guests
Providing information on local area attractions
Completion of all department-related paperwork
Using all communication equipment including telephones, facsimiles and computers
Meet guests face to face and generate sales appointments for our sales team
Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
Clearly articulate the benefit of traveling within Wyndham Destinations community
Meet targets and KPI's as set by the business
This role requires you to be available for weekend and public holiday shifts
Requirements:
Previous experience within a similar hotel position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Ability to work a flexible schedule, including nights, weekends, public and school holidays
Nice to have:
Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
Have the ability to recognize and solve problems in the workplace
What we offer:
Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand