Guest Experience Host Job at Wyndham Destinations (Caloundra)

Guest Experience Host

Generation and delivery of sales appointments for onsite sales teams or via live...

Location

Indonesia , Bali

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills
Exceptional customer service orientation
Computer literate
PMS experience is an advantage
Knowledge of sales techniques
Ability to build rapport quickly
Strong problem-solving and persuasion skills
Positive, enthusiastic, and results-driven
Strong active listening skills
Able to work independently and as part of a team

Job Responsibility

Schedule onsite resident guests for Member Updates or Club presentations during their stay
Meet monthly tour budgets and KPIs set by the company
Assist in the tour generation process and ensure prospects meet qualification requirements
Complete duties relevant to the assigned shift
Welcome guests, conduct courtesy calls, provide tourist information, and assist with restaurant/tour bookings
Assist members with room requests, troubleshooting, and deliveries
Handle front desk operations including check-in/check-out, reservations, cash handling, communication systems, tour bookings, and guest enquiries
Maintain knowledge of resort facilities, room availability, membership guidelines, and local attractions
Increase room sales, incidental revenue, tour upselling, and promotions
Manage website availability for non-member bookings

Fulltime

Guest Experience Host

Are you passionate about delivering exceptional customer service? Join us as our...

Location

United Kingdom , London

Salary:

34165.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Confident and customer‑focused, delivers outstanding service with a friendly, engaging approach
Highly organised multitasker with strong organisational skills with the ability to juggle tasks efficiently
Reliable and punctual who is consistently dependable with a strong sense of responsibility
Clear communicator who has confident verbal and written communication across all levels
Team‑oriented collaborator and works well with others and contributes positively to team culture
Professional telephone manner.

Job Responsibility

Responsible for delivering excellent customer service to all clients and visitors
Ensure that, when necessary, refreshments are made available to clients
Lending a helping hand where required, ensuring that the staff satisfaction is met through making teas, coffees, and providing any adhoc assistance
Assisting the company with administrative support including photocopying, scanning, printing, and biding documents, booking taxis and couriers, collecting, and distributing parcels
Manage meeting room reservations ensuring all enquiries are processed accurately (Book meeting rooms / videoconference / audioconference and catering when requested)
Assist in organising different types of events by setting up breakfast/lunches and dinners
Answering all incoming calls and emails promptly
Take full ownership of the reception and all associated areas, making sure they are always kept in the best possible order, leasing with cleaners, facilities, security, and other departments as deemed necessary.

What we offer

Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow
Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
Give Back to Community: Take one paid day off annually to support a cause you’re passionate about

Fulltime

Guest Experience Host

As a Guest Experience Host, you will be responsible for the day-to-day operation...

Location

Australia , Port Douglas

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Previous experience within a similar hotel position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Have the ability to recognize and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays

Job Responsibility

Responsible for the day-to-day operation of the front desk
Greeting and registering of owners and guests
Providing information on local area attractions
Completion of all department related paperwork
Using all communication equipment including telephones, facsimiles and computers
Booking guests in to learn more about the benefits of holidaying with Travel + Leisure Co

What we offer

Professional development funding
Subsidised private health insurance (following successful probation completion)
Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities
Birthday leave to celebrate your special day

Parttime

Guest Experience Host

As a Guest Experience Host, you will be responsible for the day to day operation...

Location

Australia , Melbourne

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Previous experience within a similar hotel position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
Have the ability to recognize and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays

Job Responsibility

Day to day operation of the front desk
Greeting and registering of owners and guests
Providing information on local area attractions
Completion of all department related paperwork
Using all communication equipment including telephones, facsimiles and computers
Booking guests in to learn more about the benefits of holidaying with Travel + Leisure Co

What we offer

Professional development funding
Subsidised private health insurance (following successful probation completion)
Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities
Birthday leave

Parttime

Guest Experience Host

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacati...

Location

Australia , Sydney

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Previous experience within a similar hotel position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
Have the ability to recognize and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays

Job Responsibility

Greeting and registering of owners and guests
Providing information on local area attractions
Completion of all department related paperwork
Using all communication equipment including telephones, facsimiles and computers
Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
Clearly articulate the benefit of traveling within Wyndham Destinations community
Meet targets and KPI's as set by the business

What we offer

Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities

Parttime

Guest Experience Host

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacati...

Location

Australia , Airlie Beach

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Previous experience within a similar hotel position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
Have the ability to recognize and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Job Responsibility

Greeting and registering of owners and guests
Providing information on local area attractions
Completion of all department-related paperwork
Using all communication equipment including telephones, facsimiles and computers
Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
Clearly articulate the benefit of traveling within Wyndham Destinations community
Meet targets and KPI's as set by the business

What we offer

Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities

Parttime

Guest Experience Host

To actively contribute to the company vision of putting the world on vacation by...

Location

Australia , Airlie Beach

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

High standard of personal grooming
Excellent communications skills (both verbal & written)
Demonstrates exceptional customer service
Computer literate
Knowledge and application of sales techniques
Ability to quickly build rapport
Sound problem solving and persuasive skills
Positive and enthusiastic attitude
Persistent with a strong determination to succeed
Results driven and goal oriented

Job Responsibility

Schedule onsite resident guests to Owner Updates or regular Club presentations
Meet the monthly tour budgets and penetration targets set by the Company
Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications
Complete the relevant checklist pertaining to the shift being worked
Assist all owners and guests with pre call, greeting and welcome, follow up calls, provision of tourist information and bookings
Perform all duties of the front desk
Possess a thorough knowledge of the operation of all administration equipment
Attend all training and team meetings as required
Be confident in advising guests on the local area
Have thorough knowledge of Club Wyndham memberships and their guidelines

Parttime

Guest Experience Host

Join our team as a Guest Experience Host, where you'll play a crucial role in en...

Location

Australia , Melbourne

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal & written)
Exceptional customer service and problem-solving skills
Knowledge of sales techniques and ability to build rapport with strong resilience
Computer literate
previous PMS experience is a plus
Positive attitude, determination, and results-driven approach

Job Responsibility

Schedule onsite guests for Member Updates or Club presentations during their stay
Meet monthly tour budgets and other key performance indicators
Assist in ensuring prospects meet the Company's tour qualification specifications
Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment
Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings

What we offer

Skills Development
Exclusive global discounts on accommodation, dining, lifestyle, and more
Full access to Accor's learning and development platform with thousands of courses
Personalized reward and recognition programs
Dynamic and supportive environment that values diversity and inclusion

Fulltime

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