Guest Experience Host

• Welcome Owners and guests with warmth and genuine hospitality
• Assist with smooth check-in and check-out processes
• Be a go-to person for information about the resort, local attractions, and events
• Handle guest enquiries and resolve issues with care and professionalism
• Engage with guests to generate interest and appointments for our sales teams via livestream sessions
• Coordinate bookings and communicate with other departments to ensure seamless guest experiences
• Support the wider team in creating a warm, inviting environment where guests feel at home

• Previous experience in a front-of-house, reception, or guest services role (hospitality or tourism experience preferred)
• Strong communication and customer service skills, with a warm and approachable manner
• Excellent problem-solving skills and the ability to stay calm under pressure
• Immaculate presentation and grooming standards
• A positive, can-do attitude and team-focused mindset
• The flexibility to work a roster that includes weekends, evenings, and public holidays

Hospitality or tourism experience preferred

• Discounted stays at hotels and resorts around the world
• A generous reward and recognition program
• Opportunities to learn, grow and progress your career
• Funding to support ongoing professional development
• An inclusive workplace supported by active Diversity Resource Groups