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Guest Experience Host

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Four Seasons

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Location:
United States of America , Río Grande, Puerto Rico

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Guest Experience Host is a key element for the success of the guest journey whose main objective is to anticipate the guest's needs throughout their stay while curating memorable moments for them.

Job Responsibility:

  • Provide the most personalized and individually curated experience for each VIP guest
  • Act as the direct link between the guests and the hotels departments
  • Get to know guest preferences to anticipate their needs
  • Act as point of contact for VIPs including a dedicated pre-arrival email and direct contact throughout their stay
  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Personally inspect VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience
  • Meet and greet arriving and departing guests
  • Provide genuine hospitality and recognition, acts as host/hostess
  • Maintain high visibility in the lobby and front desk area and provide assistance to guests in a pro-active way
  • Resolve guest concerns and complaints speedily and efficiently
  • Keep management informed of guest incidents
  • represent senior management in their absence
  • Ensure areas under supervision are perfectly maintained
  • conduct routine inspections of Public areas and guest rooms
  • Screen next day movements for special instructions to various departments
  • Ensure pending follow up action is communicated to the next shift
  • Assist with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage
  • Work closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests

Requirements:

  • At least 2-3 years of relevant work experience in luxury Hotel
  • Self-driven and a strategic resourcing professional
  • Able to work independently and under pressure in a fast pace working environment
  • Good team spirit, cooperative with good communication and interpersonal skills
  • Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems
  • Reading, writing and oral proficiency in both Spanish and English language
What we offer:
  • Competitive salary and a comprehensive benefits package
  • Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for business clothing
  • Complimentary employee meals
  • Paid holidays, vacation, and sick days
  • Culinary, retail and wellness experiences at special rates

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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