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Guest Experience Host Team Leader

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Wyndham Destinations

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Location:
Australia , Dunsborough

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Guest Experience Host Team Leader, you will play a key leadership role within the sales team, with a strong focus on training, mentoring, and developing our GEH team to meet and exceed performance targets. You will be responsible for the day-to-day operations of the front desk, including greeting and registering owners and guests, managing bookings, and providing information on local area attractions. In this role, you will also assist the Front Office Manager with administrative duties, reporting, and communication tasks. You will draw on your proven ability to drive results in a sales environment, using your coaching and leadership skills to elevate the performance of your team. Your field marketing experience and customer-centric approach will help ensure our guests receive a warm, professional, and memorable experience from check-in to check-out.

Job Responsibility:

  • Play a key leadership role within the sales team, with a strong focus on training, mentoring, and developing our GEH team to meet and exceed performance targets
  • Responsible for the day-to-day operations of the front desk, including greeting and registering owners and guests, managing bookings, and providing information on local area attractions
  • Assist the Front Office Manager with administrative duties, reporting, and communication tasks
  • Use coaching and leadership skills to elevate the performance of your team
  • Ensure guests receive a warm, professional, and memorable experience from check-in to check-out

Requirements:

  • Previous experience within a similar hotel position
  • Proven ability to achieve targets in a GEH or similar sales-focused role
  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Ability to lead, motivate, and mentor a team to success
  • Enthusiastic, self-motivated and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Ability to work a flexible schedule, including nights, weekends, public and school holidays

Nice to have:

  • Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
  • Have the ability to recognize and solve problems in the workplace
What we offer:
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Subsidised private health cover (upon successful completion of probation)

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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