CrawlJobs Logo

Guest Experience Host Team Leader

wyndhamdestinations.com Logo

Wyndham Destinations

Location Icon

Location:
Australia , Dunsborough

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

As a Guest Experience Host Team Leader, you will play a key leadership role within the sales team, with a strong focus on training, mentoring, and developing our GEH team to meet and exceed performance targets. You will be responsible for the day-to-day operations of the front desk, including greeting and registering owners and guests, managing bookings, and providing information on local area attractions. In this role, you will also assist the Front Office Manager with administrative duties, reporting, and communication tasks. You will draw on your proven ability to drive results in a sales environment, using your coaching and leadership skills to elevate the performance of your team. Your field marketing experience and customer-centric approach will help ensure our guests receive a warm, professional, and memorable experience from check-in to check-out.

Job Responsibility:

  • Play a key leadership role within the sales team, with a strong focus on training, mentoring, and developing our GEH team to meet and exceed performance targets
  • Responsible for the day-to-day operations of the front desk, including greeting and registering owners and guests, managing bookings, and providing information on local area attractions
  • Assist the Front Office Manager with administrative duties, reporting, and communication tasks
  • Use coaching and leadership skills to elevate the performance of your team
  • Ensure guests receive a warm, professional, and memorable experience from check-in to check-out

Requirements:

  • Previous experience within a similar hotel position
  • Proven ability to achieve targets in a GEH or similar sales-focused role
  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Ability to lead, motivate, and mentor a team to success
  • Enthusiastic, self-motivated and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Ability to work a flexible schedule, including nights, weekends, public and school holidays

Nice to have:

  • Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
  • Have the ability to recognize and solve problems in the workplace
What we offer:
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Subsidised private health cover (upon successful completion of probation)

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Guest Experience Host Team Leader

New

Assistant Manager, Resort Amenity Services

Location
Location
United States , Orlando
Salary
Salary:
Not provided
villatel.com Logo
Villatel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent required. Associate or bachelor’s degree in hospitality management, recreation, or related field preferred.
  • Previous experience in hospitality, recreation, waterpark operations, or guest services required. Supervisory or leadership experience preferred.
  • Strong leadership and interpersonal skills, with the ability to guide, motivate, and support a team in a fast-paced environment.
  • A genuine passion for hospitality and delivering exceptional guest experiences.
  • Excellent communication skills, with the ability to interact professionally with guests, team members, and leadership.
  • Strong problem-solving skills and the ability to make decisions quickly and effectively in a dynamic environment.
Job Responsibility
Job Responsibility
  • Oversee daily operations of all amenity spaces, including the waterpark, activities programming, and guest engagement areas, ensuring a safe, clean, and engaging environment for all guests.
  • Serve as the on-the-floor leader, maintaining strong visibility and presence while directing Amenity Team Members to ensure alignment with Villatel standards.
  • Provide leadership, direction, and support to team members, ensuring they are aligned, engaged, and delivering exceptional guest service.
  • Actively manage and adjust staffing deployment in real time based on guest flow, weather conditions, and operational needs.
  • Lead daily operational rhythm, including opening readiness, mid-day check-ins (Deep Dive), and closing procedures to ensure consistency and accountability.
  • Ensure all team members deliver exceptional hospitality aligned with the Villatel Experience Academy standards.
  • Act as the primary escalation point for guest concerns, resolving issues promptly, professionally, and with a guest-first mindset.
  • Proactively engage with guests to enhance their experience, identify opportunities, and create memorable moments.
  • Monitor guest feedback and communicate trends, wins, concerns, and opportunities to leadership.
  • Monitor all waterpark and amenity operations to ensure strict adherence to safety standards, policies, and emergency procedures.
  • Fulltime
Read More
Arrow Right
New

Host

First impressions count right? – we think so to! From the first encounter to the...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a fast-paced, customer-facing role where your attention to detail and multitasking skills shine
  • A friendly, approachable personality that makes every guest feel like a VIP as soon as they arrive
  • Strong communication skills and the ability to think on your feet, whether you're checking in with guests or coordinating with the team
  • The ability to stay organized, manage reservations, and handle the guest flow without breaking a sweat
  • A passion for hospitality and a desire to make every guest's visit memorable, fun, and easy
Job Responsibility
Job Responsibility
  • Guest Experience Leader: Welcome guests with warmth and enthusiasm, making sure they feel right at home from the moment they walk through the door
  • Reservation Guru: Handle reservations with ease, confirming guest details and managing waitlists. Be proactive in adjusting and communicating any changes to wait times or seating arrangements to our guests and our front of house teams
  • Seating Strategist: Manage the table plan to ensure guests are seated in a timely manner while balancing the flow of the restaurant
  • Problem Solver: Address guest questions, concerns, or special requests with a helpful attitude, offering solutions and ensuring that any issues are resolved efficiently and professionally
Read More
Arrow Right

Specialist, Events

The Specialist, Events is responsible for planning, coordinating, and executing ...
Location
Location
United States , Fort Lauderdale, Florida
Salary
Salary:
Not provided
travelandleisureco.com Logo
Travel + Leisure Co.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or equivalent, college degree preferred
  • Understanding of timeshare industry, products, and clubs
  • Excellent project management and cross-functional collaboration skills
  • Strong motivation to learn, willingness to be a team player, yet operate independently as required while exercising discretion and independent judgment
  • Demonstrated organizational skills and attention to detail
  • Demonstrated ability to work well under pressure and meet deadlines
  • Demonstrates accuracy and thoroughness in work to ensure quality
  • Written and verbal communication skills to execute timely and effective communication
  • Demonstrates strong critical thinking skills
  • Strong networking skills to build appropriate relationships throughout a broad organization
Job Responsibility
Job Responsibility
  • Hosts all event types across Travel + Leisure Co. brands, both onsite and offsite, engaging directly with owners, resort and venue personnel, and marketing and sales leaders
  • Research event logistics and determine overall event concepts that remain inside monetary budgets and will lead to sales success
  • Build strategic relationships with site sales and marketing leaders to enhance event quality, guest satisfaction, and operational efficiencies
  • Plan and manage multiple events at various stages simultaneously
  • Communicates with site-level sales and marketing, business operations, and resort operations leaders to ensure events are executed on schedule and objectives are achieved
  • Submits event details, proformas, and contracts to senior leadership for cost approvals
  • Planning, coordinating, and executing a wide range of events aligned with company objectives and departmental guidelines
  • Managing all event logistics including venue procurement, entertainment booking, dining arrangements, transportation, and vendor partnerships
  • Ensuring all events stay within budget and deliver exceptional guest and stakeholder experiences
  • Serving as a key liaison between internal teams, site leaders, guests, and external vendors to ensure seamless event execution
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match
  • Legal and identify theft plan
  • Fulltime
Read More
Arrow Right

Market Lead

As a Market Lead, you will drive the health, growth, and overall performance of ...
Location
Location
United States , Los Angeles
Salary
Salary:
160000.00 - 200000.00 USD / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in sales, account management, or team leadership, with a strong track record building and growing strategic hotel relationships
  • Background in hotels, travel, hospitality, or online marketplaces is required
  • Demonstrated success managing complex accounts and scaling growth across a portfolio
  • Strong quantitative abilities, with experience translating insights into actionable strategies
  • Proven ability to set strategic direction while executing tactically in fast-moving, ambiguous environments
  • Strong business intuition with the ability to anticipate market trends and surface insights internally
  • Experience influencing cross-functional teams and partnering with senior stakeholders across product, operations, and policy
  • Exceptional communication and executive presentation skills, with influence across multiple organizational levels
  • Entrepreneurial, resourceful, and highly organized with strong prioritization and time-management skills
  • Proficiency in CRM systems (e.g., Salesforce) to manage, monitor, and scale partner performance
Job Responsibility
Job Responsibility
  • Establish and nurture strong, long-term relationships with hotel owners, management companies, and strategic hospitality partners which includes conducting market visits, business reviews, and optimization calls
  • Partner closely with the Senior Account Executive to contribute LA market trends and demand data to identify supply gaps so the targeted acquisition strategy will yield new high quality hotels within your region
  • Achieve supply targets and key performance indicators (KPIs) such as adoptions and conversions on different supply levers
  • Build deep relationships with key hotel decision markets across chains, independents and a variety of key brands
  • Educate partners on product updates, gather insights, and communicate feedback to internal teams
  • Use data to identify growth opportunities, address operational challenges, and allocate resources effectively
  • Build scalable frameworks, reporting tools, and playbooks that improve availability, performance, and partner outcomes
  • Collaborate with SalesOps, RevOps, Enablement, and global peers to launch initiatives and deliver executive-ready reporting
  • Lead innovative, localized engagement efforts to strengthen market influence and competitiveness
  • Provide technical guidance on API connectivity to ensure seamless partner and guest experiences
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right
New

Senior Host/Receptionist

Senior Host / Receptionist – Canary Wharf, Big Easy. Join one of London’s most e...
Location
Location
United Kingdom , London
Salary
Salary:
16.00 - 18.00 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2–3 years’ experience in a host or reception role, ideally in a high-volume restaurant
  • Confident, friendly and highly organised
  • Strong communication skills and professional presence
  • Comfortable managing bookings and guest flow during busy service
  • Experience with reservation systems (OpenTable or similar preferred)
  • A natural leader who can support and guide junior hosts
Job Responsibility
Job Responsibility
  • Welcome guests with warmth and professionalism
  • Manage reservations and optimise table planning
  • Coordinate guest flow to ensure smooth service
  • Lead the reception team during busy shifts
  • Handle guest queries and resolve issues confidently
  • Work closely with management and the floor team
  • Maintain high standards at the front of house at all times
What we offer
What we offer
  • Flexible scheduling to support work-life balance
  • No late-night finishes
  • Proper staff meals on duty
  • Generous team discount across our venues
  • Structured training and development
  • Clear progression into management roles across our London sites
  • Real opportunities to grow within a well-established brand
Read More
Arrow Right

Engineering Manager, Trust Platform

Lead a team of talented & diverse software engineers responsible for powering th...
Location
Location
United States
Salary
Salary:
204000.00 - 255000.00 USD / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 9+ years of industry experience
  • 3+ years of people management experience, including experience managing technical leads
  • Strong coding skills in programming languages such as Java
  • Familiarity with Scala is a plus
  • Experience with the Trust/Risk domain
  • Experience with platform architecture patterns and best practices
  • Passionate about efficiency, availability, technical quality and system quality
  • Retained, mentored and hired senior engineers and leaders with a track record of building productive, world-class engineering teams
  • Effectively worked with senior leadership in setting strategic 12+ month direction
  • Experience with effectively creating alignments with multiple teams and operating well in ambiguity
Job Responsibility
Job Responsibility
  • Define the long term direction for the trust platform, leading investments in new technical capabilities
  • Advance operational excellence and reliability throughout the organization
  • Play a strategic role in enabling non-engineers to quickly deploy defenses and operationalize policies
  • Work with cross functional stakeholders across Payments, Community Support Products, and the Guest & Host teams
  • Lead the organizational and technical direction of our current and future infrastructure that powers the detection and mitigation of fraud
  • Lead a robust team by attracting top talent, mentoring individuals and managing conflict
  • Nurture a culture of technical quality from design, through code review, to production
  • Collaborate with internal teams across Trust, Payments, Community Support Products, and the Hosting to gain agreement
  • Carefully plan, track, and report on work of the team, identifying problems early
  • Be conversant in systems design/architecture, can reason about trade-offs, and ultimately own & defend technical decisions
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right

Lead, Advanced Analytics, Community Support

We are looking for an Advanced Analytics lead to help Airbnb enable travel for o...
Location
Location
United States
Salary
Salary:
157000.00 - 185000.00 USD / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in industry experience and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research)
  • Expert communication and collaboration skills with the ability to work effectively with internal teams in a cross-cultural and cross-functional environment
  • Ability to conduct rigorous analysis and communicate conclusions to both technical and non-technical audiences
  • Experience partnering with internal teams to drive action and providing expertise and direction on analytics, data science, experimental design, and measurement
  • Experience in analysis of A|B experiments and statistical data analysis
  • Experience designing and building metrics, from conception to building prototypes with data pipelines
  • Strong knowledge in at least one programming language (Python or R) and in SQL
  • Ability to drive data strategies, with a central source of truth to impact business decisions
Job Responsibility
Job Responsibility
  • Data thought partner to product and business leaders across marketplace teams through providing insights, recommendations, and enabling data informed decisions
  • Drive day to day product analytics and create scalable data tools
  • Identify pain points in traveling and hosting and work with product leadership to improve experiences for our guest and host community
  • Build metrics and dimensions in data warehouse to support business decisions
  • Working closely with Product Managers and Business leads to design, execute and evaluate A/B tests
  • Define how to best measure the performance of Airbnb product and business through new metrics and dimensions
  • Empower the team to answer data questions quickly and easily by building high-quality ground truth data sets and dashboards
  • Collaborate with Product Engineering to spec out logging and with Analytics Engineering to build data tools for mass consumptions within Airbnb
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right
New

Duty Manager

Côte Brasserie is in the middle of an exciting transformation, the kind of momen...
Location
Location
United Kingdom , Royal Tunbridge Wells
Salary
Salary:
16.00 - 19.00 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A confident hospitality leader with experience in high-volume restaurants, brasseries, or similar environments where pace, personality, and precision all matter
  • A natural host who thrives on guest interaction
  • A strong communicator who can give clear direction, listen actively, and maintain calm, positive energy
  • A hands-on operator who's not afraid to roll up their sleeves, jump behind the bar, run food, or support the team wherever needed
  • A problem-solver with good judgement, able to anticipate issues, think on their feet, and make decisions that balance guest experience with operational needs
Job Responsibility
Job Responsibility
  • Lead the floor with confidence during busy breakfast, lunch, and dinner services
  • Act as the senior decision-maker on shift, handling any operational issues quickly and calmly
  • Support and coach the front-of-house team
  • Oversee guest flow and table management
  • Champion service standards
  • Handle guest feedback with professionalism
  • Maintain impeccable presentation of the dining room, bar, and service stations
What we offer
What we offer
  • Competitive hourly rate and service charge
  • Opportunities for growth within a dynamic, adaptable brand
  • Meals on shift and discount on meals with family
  • Access your earning early through our partnership with Stream
  • A supportive team culture where your ideas and initiative are valued
  • Fulltime
Read More
Arrow Right