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Serve as Guest Experience Host at Allegacy Field / LJVM Coliseum with a focus on selling premium seating and VIP experience options on the night of an event. Provide excellent service and hospitality to our guests. Maintain constant communication with staff and guests to ensure that they receive highly personalized service.
Job Responsibility:
Serve as Guest Experience Host at Allegacy Field / LJVM Coliseum with a focus on selling premium seating and VIP experience options on the night of an event
Provide excellent service and hospitality to our guests
Maintain constant communication with staff and guests to ensure that they receive highly personalized service
Upsell available premium inventory to event attendees
Manage inventory and contribute to a nightly sales goal
Provide general venue information to all concert attendees regarding the event, such as start times, venue amenities, wayfinding assistance, etc.
Recognize VIP clients to instill appreciation for their membership and patronage
Recognize Wake Forest University donors, ASM Global executives, and key artist/event personnel (i.e. tour manager)
Coordinate operations on night of shows and games with management, catering staff, servers and security
Build relationships with customers in an effort to anticipate their needs
Provide oversight throughout the event of VIP areas to ensure guests are receiving highly personalized service at all times
Communicate effectively with the current audience to instill comfort in all guests
Maintain professional grooming standards.
Requirements:
High School Diploma or equivalent
Experience in selling or customer service
A flexible schedule
Excellent communication and interpersonal skills
Well spoken and personable
Ability to problem solve, multi-task and be well-organized
Charismatic and a people person
Confident and excited to engage with patrons
Ability to take charge, think outside the box and come up with creative solutions to problems as they arise
Must be able to lift or move up to 25 lbs using proper lifting techniques
Must be able to climb stairs frequently throughout the event
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.