Guest Experience Host Manager Job at Wyndham Destinations (Broadbeach)

Job Description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. GO WHERE YOU GROW Discover a career fuelled by possibility at Travel + Leisure Co. Join our Gold Coast team as a Guest Experience Host Manager today!

Job Responsibility

The responsibility of this role is to deliver qualified In-House and Rental tours to designated sites and to meet and exceed the department budgets KPIs
Recruitment, training and performance management of the Guest Experience Host teams
Manage day-to-day operations of Guest Experience Hosts
Month-end reporting requirements in accordance with company procedures
Adhere to all company and regulatory requirements with regards to Guest Experience Host Activities
Meet and/or exceed the departmental budgeted expectations, in production and cost efficiencies
Ensure all employees stay current with required government licenses and work permits as required
Define the responsibilities of the Guest Experience Host teams
Be responsible for marketing budgeting and cost accounting systems
Schedule guests for maximum efficiency
Provide regular coaching, mentoring and feedback to the team to ensure continued development and identify training needs
Travel to resort and sales locations as required
Identify trends/root causes and take action to ensure desired results are achieved

Requirements

Proven management experience
Field Marketing experience and track record of results
Exceptional customer service focus
Ability to read and interpret documents such as guidelines, instructions and manuals
Ability to draft process manuals and adhoc reports and correspondence
Absolute attention to detail and accuracy
Computer literate in Microsoft Office Suite and able to learn Company specific systems
Problem-solving skills, patience and good listening skills
Demonstrated ability to assist guests and co-workers in a professional, helpful and positive manner
Possesses productive, energetic and self-motivated attributes
Strong personal values regarding customer service, delivering on the promise and integrity
Ability to recognise financial trends and to implement plans to enhance profitability
High level of written and verbal communication skills with the ability to effectively present information and respond to questions from groups of managers, co-workers and clients
Ability to use statistical data, logistics, and analytic approaches to identify trends & support strategic decision-making
High level of organizational and time-management skills, combined with previous experience in multitasking
Flexibility in working schedule – the ability to work weekends, public holidays, evenings as required
The capability to work in a fast-paced environment both as part of a team and autonomously

What we offer

Immediate start + full time hours
Permanent full time opportunity
Subsidised private health insurance
Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand

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Guest Experience Host Manager

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