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Guest Experience Host & Face to Face Lead Generator

Australia, Sydney · Job Posted May 04, 2026
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Job Description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Go where opportunity is always on If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Sydney Hotel as a Guest Experience Host & Face to Face Lead Generator today!

Job Responsibility

  • Greeting and registering of owners and guests
  • Providing information on local area attractions
  • Completion of all department-related paperwork
  • Using all communication equipment including telephones, facsimiles and computers
  • Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
  • Meet guests face to face and generate sales appointments for our sales team
  • Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
  • Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
  • Clearly articulate the benefit of traveling within Wyndham Destinations community
  • Meet targets and KPI's as set by the business
  • This role requires you to be available for weekend and public holiday shifts

Requirements

  • Previous experience within a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public and school holidays
  • Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous

Nice to have

Previous experience with a PMS system (Hirum, Fidelio, Opera etc)

What we offer

  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Great career development opportunities

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