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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Guest Experience Front Desk

· Job Posted March 19, 2026
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Job Description

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Job Responsibility

  • Deliver a smooth check-in and check-out
  • Build and deliver a memorable and unique guest experience
  • Deliver a wide range of services that guide guests through their entire stay
  • Take initiative
  • Move about the space and do what needs to be done
  • Process operational needs
  • Address guest requests
  • Complete reports
  • Share highlights of the local area
  • Make transactions feel like part of the experience
  • Perform other reasonable job duties as requested

Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Ability to create a safe work place
  • Ability to follow company policies and procedures
  • Ability to maintain confidentiality
  • Ability to protect company assets
  • Ability to uphold quality standards
  • Professional uniform, personal appearance, and communications
  • Physical ability to be on feet and moving around (stand, sit, or walk for an extended time)
  • Physical ability for hands-on work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance)
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