Guest Experience Expert

• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
• Maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience
• Manage all aspects of the front office department, tending to the guests and exceeding their expectations
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
• Drive loyalty through our loyalty programs and guest experiences

• Experience with OPERA property management system or similar
• At least 2 year experience preferably within a high volume environment
• Opera experience preferred however not required
• Outstanding relationship building skills
• Excellent customer service experience
• Confidence and skills to up sell and promote our venues
• Passion for the Hospitality Industry

Opera experience preferred however not required

• The best hotel training opportunities and internationally recognized training programs by Marriott International
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program