Guest Experience Expert, Marriott Bonvoy

Guest Experience Expert

Marriott Bonvoy

Location:
China, Hangzhou

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Guest Experience Experts at JW Marriott Hotel Hangzhou are responsible for creating memorable and unique experiences for guests. They handle various tasks from check-in to check-out, ensuring smooth operations and addressing guest needs. The role requires standing, moving around, and handling objects up to 10 pounds. The position emphasizes professionalism, safety, and quality service.

Job Responsibility:

Deliver a wide range of services to guide guests through their stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Maintain professional appearance and communications
Ensure safety and quality standards

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Training and development opportunities
Recognition programs
Focus on holistic well-being
True camaraderie with a diverse group of co-workers

Additional Information:

Job Posted:
August 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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