Guest Experience Expert, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Wutai Mountain

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Job Responsibility:

Deliver a wide range of services that guide guests through their entire stay
process operational needs
address guest requests
complete reports
share highlights of the local area
create memorable and unique guest experiences

Requirements:

Creating a safe work place
following company policies and procedures
maintaining confidentiality
protecting company assets
upholding quality standards
ensuring uniform, personal appearance, and communications are professional
being on feet and moving around (stand, sit, or walk for an extended time)
taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance)
high school diploma or G.E.D. equivalent
no related work experience
no supervisory experience

What we offer:

Equal opportunity employer
training and development opportunities
recognition programs
luxury work environment
holistic well-being focus

Additional Information:

Job Posted:
June 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Experience Expert