Guest Experience Expert

• Warmly welcome guests and assist with check-in, check-out, and billing processes
• Support daily front office operations to ensure a smooth and efficient guest experience
• Respond to guest enquiries with professionalism, care, and attention to detail
• Learn and share knowledge about our luxury hotel and surrounding area to enhance guest stays
• Assist with the pre-arrival process, including guest preferences and room allocations
• Take reservations and accurately handle cash and credit card transactions
• Build meaningful connections with guests to encourage return visits and positive reviews
• Demonstrate strong written and verbal communication in all guest and team interactions
• Apply problem-solving skills to resolve guest concerns quickly and effectively
• Utilize OPERA PMS and draw on prior luxury hotel experience to support operational excellence
• Ensure delivery of The Ritz-Carlton Gold Standards

• Experience with OPERA Property Management System
• Ability to operate a telephone switchboard and respond promptly to all guest enquiries
• Skilled in making and updating room reservations
• Confident in running and checking daily reports
• Communicates effectively with other departments to ensure smooth operations
• Assist driving and parking cars when necessary
• A genuinely warm and welcoming demeanor
• Willingness and availability to work rotating shifts, including weekends and overnights
• Strong organisational and time management skills
• Working rights in Australia
• Eager to grow and develop your career in hospitality
• Self-motivated, enthusiastic, and comfortable in a fast-paced environment
• A positive, can-do attitude and a willingness to learn

Prior luxury hotel experience (Marriott preferred)

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Life with the Works program with flexible working hours & locations
• Sabbatical leave
• Paid leave during birthday month
• Internationally recognised training programs
• Unlimited strategic development and exciting career opportunities within the Marriott International group
• Employee Assistance Program
• Employee Referral Incentives