Guest Experience Expert, Marriott Bonvoy

Marriott Bonvoy

Location:
Canada, Toronto

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay at The Ritz-Carlton Toronto, creating memorable and unique experiences while upholding the company's Gold Standards of luxury service.

Job Responsibility:

Deliver smooth check-in and check-out
Build memorable and unique guest experiences
Guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Ensure transactions feel like part of the experience
Perform other reasonable job duties as requested

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to create a safe work place
Follow company policies and procedures
Maintain confidentiality
Protect company assets
Uphold quality standards
Maintain professional uniform, personal appearance, and communications
Physical ability to stand, sit, or walk for extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

What we offer:

Accommodations for applicants needing assistance
Equal opportunity employment
Valued and celebrated unique backgrounds
Chance to be proud of work
Global team belonging
Professional development
Luxury hospitality experience

Additional Information:

Job Posted:
August 30, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Guest Experience Expert