Guest Experience Expert, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Guest Experience Expert, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

Job Responsibility:

Warmly welcome guests and assist with check-in, check-out, and billing processes
Support daily front office operations to ensure a smooth and efficient guest experience
Respond to guest enquiries with professionalism, care, and attention to detail
Learn and share knowledge about our luxury hotel and surrounding area to enhance guest stays
Assist with the pre-arrival process, including guest preferences and room allocations
Take reservations and accurately handle cash and credit card transactions
Build meaningful connections with guests to encourage return visits and positive reviews
Demonstrate strong written and verbal communication in all guest and team interactions
Apply problem-solving skills to resolve guest concerns quickly and effectively
Utilize OPERA PMS and draw on prior luxury hotel experience (Marriott preferred) to support operational excellence

Requirements:

Experience with OPERA Property Management System
Ability to operate a telephone switchboard and respond promptly to all guest enquiries
Skilled in making and updating room reservations
Confident in running and checking daily reports
Communicates effectively with other departments to ensure smooth operations
Assist driving and parking cars when necessary
A genuinely warm and welcoming demeanor
Willingness and availability to work rotating shifts, including weekends and overnights
Strong organisational and time management skills
Working rights in Australia
Eager to grow and develop your career in hospitality
Self-motivated, enthusiastic, and comfortable in a fast-paced environment
A positive, can-do attitude and a willingness to learn

What we offer:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Additional Information:

Job Posted:
July 28, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Guest Experience Expert