Guest Experience Expert, Marriott Bonvoy

Guest Experience Expert

Marriott Bonvoy

Location:
Australia, Perth

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Guest Experience Expert will ensure the delivery of 'Gold Standards' at The Ritz-Carlton, answering guest calls, processing requests, and supplying information about property services, amenities, and local attractions. The role requires exceptional customer service skills, unrestricted work rights in Australia, and relevant certifications including RSA and Food Safety.

Job Responsibility:

Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines
Answer, record, and process all guest calls, requests, questions, or concerns
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities

Requirements:

Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
I’m Alert Food Safety Certification (from City of Perth)
Experience working in customer service role preferable
Passion for customer service
Unrestricted working rights for Australia

Nice to have:

Experience working in customer service role preferable
Passion for customer service

What we offer:

Beautiful location on the Elizabeth Quay waterfront
5 minutes walk from Elizabeth Quay station and close to public transport
Free Employee Duty Meals
Free breakfast cereal, coffee and tea throughout the day
Discounts on hotel rooms and food and beverage with Marriott Internationally
Discounts on retail venues around the location
Paid Birthday Leave
Sabbatical Leave
Paid Parental Leave
Recognition and wellbeing programs
Training and Career Development opportunities within an international brand
Employee activities and celebrations throughout the year

Additional Information:

Job Posted:
September 16, 2025

Employment Type:

Parttime

Work Type:

On-site work

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