Guest Experience Expert, Marriott Bonvoy

Marriott Bonvoy

Location:
Cayman Islands, Grand Cayman

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Guest Experience Expert responsible for creating memorable and unique experiences for guests, delivering a wide range of services that guide guests through their entire stay. Empowered to move about their space and handle operational needs, guest requests, reports, and sharing local area highlights.

Job Responsibility:

Pre-arrival contact with guests, providing information, creating guest itineraries and dealing with all guest requests
Coordinates amenities and escort guests to rooms while showcasing hotel facilities
Respond to special requests from guests with unique needs
Maintain a database of individual guest preferences
Monitor pre-arrival of guests and provide necessary communication to all departments
Respond to requests for visitor information, special arrangements, activities or services
Process guest check-ins, check-outs, and pre-register designated guests
Coordinate with Housekeeping, Engineering team to track room status and ensure guest problem resolutions
Review/Track/Accommodate requests for room to confirm reservations and cancellations
Arrange transportation for guests/visitors, vouchers
Answer, record, and process all guest calls, requests, questions, or concerns
Process guest requests for wake up calls, screening calls, and other telephone-related requests

Requirements:

Front desk/guest service experience preferably in a 5-star hotel
Rooms Controller Experience preferably in a 5-star hotel
Strong computer skills, knowledge of Opera, Word, Excel, and Outlook is required
Excellent guest problem resolution experience and skills essential
Ability to remain positive and calm under pressure
Enjoy interacting with guests, creating memorable experiences
Excellent telephone manner, verbal and written communication
Positive, high attention to details and focused
Must be able to stand, walk for long periods, push and pull
Ability to multi task and take care of needs of multiple guests at the same time
High school diploma or G.E.D. equivalent

What we offer:

Opportunity to be proud of the work you do
Chance to become the best version of you
Global team environment
Luxury hospitality experience
Employee Promise, Credo and Service Values training

Additional Information:

Job Posted:
November 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Guest Experience Expert