Guest Experience Expert

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Service Agent in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers. Position Summary: Assist travellers arriving and departing the hotel through the check in and departure process. Handle general enquiries, and provide a friendly, genuine service with each traveller experience. Build and strengthen relationships with existing and new travellers to enable future bookings. Support your front office team in general operational tasks. Take guest reservations and perform cash handling & credit card responsibilities. Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations.