Guest Experience Expert Job at Marriott Bonvoy (London)

Job Description

Explore our very big world. We are looking for a passionate Guest Experience Expert to join our wonderful team at London Marriott Hotel Maida Vale. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. The impact you’ll make. First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

Job Responsibility

Process guest check-ins, assigning rooms and activating room keys
Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Process check-outs and resolving any disputed charges
Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.

Requirements

A warm, people-oriented demeanor
A team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills, and multi-tasking ability
The ability to stand, sit or walk for extended periods of time across a work shift.

What we offer

Discounted stays at over 9,600+ Marriott hotels worldwide along with family and friends
Access 24/7 confidential wellbeing support through the Health Assured and Wisdom App
20% off food and beverage in Marriott outlets and 50% off in our five Marriott hotels
£5 breakfast when staying in most of our European hotels
Uniform laundry service
28 days of holiday including public holidays, with extra days the longer you stay with us (Pro rata)
Referral bonus up to £500
Supportive company pension scheme
Regular awards, recognition events and milestone celebrations
Exclusive high street discounts on shopping, tech, cinema, eye tests and more
Vibrant calendar of monthly associate events
Complimentary meals on duty
Industry‑leading learning and development, including digital training, classroom sessions
Apprenticeship programmes
Cycle to Work scheme.

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Guest Experience Expert

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