Guest Experience Expert Jobs

Guest Experience Expert

Marriott Bonvoy

Location:
Malaysia, Melaka

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Job Responsibility:

Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Ensure smooth check-in and check-out
Build memorable and unique guest experiences

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality
Protecting company assets
Upholding quality standards
Maintaining professional uniform, personal appearance, and communications

Nice to have:

Passionate about providing guest experience that goes above and beyond
Enjoy being part of a small yet ambitious team
Love learning how to always improve

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination policy
Global team environment
Professional development opportunities

Additional Information:

Job Posted:
November 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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