Guest Experience Expert, Marriott Bonvoy

Guest Experience Expert

Marriott Bonvoy

Location:
United Arab Emirates, Abu Dhabi

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Guest Experience Expert position at Aloft Abu Dhabi, focused on creating memorable and unique experiences for guests. The role involves guiding guests through their entire stay, handling various operational tasks, and ensuring professional service standards.

Job Responsibility:

Giving guests a smooth check-in and check-out
Building memorable and unique experiences
Delivering a wide range of services that guide guests through their entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing highlights of the local area
Assisting guests with loading/unloading vehicles
Transporting luggage to and from guest rooms and/or designated bell area
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality
Protecting company assets
Upholding quality standards
Ensuring uniform, personal appearance, and communications are professional

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for extended time
Ability to move through narrow, confined, or elevated spaces
Ability to move up and down stairs and/or service ramps
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Nice to have:

Confident self-expressers
Not afraid to draw outside the lines
Excited about possibilities to connect with others

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination policy
Global team environment

Additional Information:

Job Posted:
September 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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