Guest Experience Expert, Marriott Bonvoy

Marriott Bonvoy

Location:
Dominican Republic, Santiago de los Caballeros

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

Job Responsibility:

Deliver smooth check-in and check-out
Build memorable and unique guest experiences
Guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Assist guests with loading/unloading vehicles
Transport luggage to and from guest rooms and/or designated bell area
Create a safe work place
Follow company policies and procedures
Maintain confidentiality
Protect company assets
Uphold quality standards
Maintain professional uniform, personal appearance, and communications

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for extended time
Ability to move through narrow, confined, or elevated spaces
Ability to move up and down stairs and/or service ramps
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Nice to have:

Global mindset
Passion for detail
Natural curiosity to learn and try new things
Staying current with trends in art, technology, or design
Eagerness to share knowledge with guests
Desire to delight others
Focus on improving service experience

What we offer:

Equal opportunity employment
Diverse and inclusive work environment
Career development opportunities
Global team membership

Additional Information:

Job Posted:
October 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Experience Expert