Guest Experience Expert Job at Marriott Bonvoy (Sydney)

Job Description

Explore an exciting new career path with Marriott International at Pier One Sydney Harbour. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure. We are excited to announce an opportunity for a Guest Experience Expert to join our dedicated team at Pier One Sydney Harbour. Be where you can do your best work, begin your purpose, belong to an amazing global team and become the best version of you. Role Overview: As the Guest Experience Expert, you will be a dynamic team member who is responsible for delivering exceptional guest experiences by performing a variety of front desk and guest service duties. This role ensures smooth day-to-day operations of the Front Office, including handling check-ins and check-outs, managing reservations, addressing guest inquiries, and resolving any service-related concerns promptly. As the first point of contact for guests, the Front Office Generalist embodies professionalism, hospitality, and a commitment to maintaining the highest standards of service to create a welcoming and memorable stay.

Job Responsibility

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
Maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience
Manage all aspects of the front office department, tending to the guests and exceeding their expectations
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
Drive loyalty through our loyalty programs and guest experiences

Requirements

Experience with OPERA property management system or similar
Have at least 2 year experience preferably within a high volume environment
Opera experience preferred however not required
Outstanding relationship building skills
Excellent customer service experience
Confidence and skills to up sell and promote our venues
Passion for the Hospitality Industry
Learn, think and grow and continue to evolve in your role

What we offer

The best hotel training opportunities and internationally recognized training programs by Marriott International
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program

Marriott Bonvoy - All Job Offers

Select Country

Guest Experience Expert

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?