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The Guest Experience Expert role involves delivering memorable guest experiences, ensuring operational excellence, and upholding Marriott's high standards of hospitality. The position requires interacting with guests throughout their stay and managing responsibilities such as addressing requests, completing reports, and sharing local insights. It is an onsite role in the JW Marriott Hotel Seoul, where employees are part of a global, inclusive, and supportive work environment.
Job Responsibility:
Giving guests a memorable and unique experience
processing operational needs
addressing guest requests
completing reports
sharing highlights of the local area
creating a safe workplace
maintaining professional communication.
Requirements:
High school diploma or G.E.D. equivalent
no related work experience
ability to stand, sit, or walk for an extended time
ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
creating a safe workplace
following company policies and procedures
maintaining confidentiality
protecting company assets
upholding quality standards
ensuring uniform and personal appearance are professional.
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