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Guest Experience Expert

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
South Korea, Seoul

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

The Guest Experience Expert role involves delivering memorable guest experiences, ensuring operational excellence, and upholding Marriott's high standards of hospitality. The position requires interacting with guests throughout their stay and managing responsibilities such as addressing requests, completing reports, and sharing local insights. It is an onsite role in the JW Marriott Hotel Seoul, where employees are part of a global, inclusive, and supportive work environment.

Job Responsibility:

  • Giving guests a memorable and unique experience
  • processing operational needs
  • addressing guest requests
  • completing reports
  • sharing highlights of the local area
  • creating a safe workplace
  • maintaining professional communication.

Requirements:

  • High school diploma or G.E.D. equivalent
  • no related work experience
  • ability to stand, sit, or walk for an extended time
  • ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • creating a safe workplace
  • following company policies and procedures
  • maintaining confidentiality
  • protecting company assets
  • upholding quality standards
  • ensuring uniform and personal appearance are professional.
What we offer:
  • Opportunities for training and development
  • recognition programs
  • a focus on holistic well-being
  • equal opportunity employer
  • diverse and inclusive work culture.

Additional Information:

Job Posted:
September 19, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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