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Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
Job Responsibility:
Deliver a smooth check-in and check-out
Build and deliver a memorable and unique guest experience
Take initiative to deliver a wide range of services guiding guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Requirements:
High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to create a safe workplace, follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards, maintain professional uniform, personal appearance, and communications
Physical ability to be on feet and moving around (stand, sit, or walk for an extended time)
Physical ability to take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance)
What we offer:
Training
Development
Recognition
A place to pursue passions in a luxury environment with a focus on holistic well-being
True camaraderie with a diverse group of co-workers