Guest Experience Expert, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Brisbane

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This is an exciting opportunity for a Full-Time position working across our Front Office Department including Front Desk, At Your Service, Concierge and Executive Lounge. As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions.

Job Responsibility:

Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries, engage and inspire guests through each guest experience
Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
Support your Front Office team with general operational tasks
Take guest reservations and perform cash handling & credit card responsibilities
Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
Assign rooms according to guest requests and preferences whenever possible
Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
Be the face of the hotel - engaging and inspiring guests through each guest interaction from arrival to departure
Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning
Assist the Concierge and Executive Lounge team in general operational tasks whilst supporting other front office associates
Ensure all guest’s requirements and requests are anticipated and completed in a timely manner
Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner

Requirements:

Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

What we offer:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Additional Information:

Job Posted:
June 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Experience Expert