Guest Experience Expert, Marriott Bonvoy

Guest Experience Expert

Marriott Bonvoy

Location:
China, Hangzhou

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Guest Experience Experts deliver memorable guest experiences by offering a wide range of services, addressing guest requests, and sharing highlights of the local area. They adhere to company policies, ensure a professional demeanor, and uphold quality standards. The role requires physical activity but provides an opportunity to work in a luxury environment with a diverse team.

Job Responsibility:

Deliver a wide range of services that guide guests through their entire stay
process operational needs
address guest requests
complete reports
share the highlights of the local area
create a safe workplace
follow company policies and procedures
maintain confidentiality
protect company assets
uphold quality standards
ensure uniform, appearance, and communications are professional
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Requirements:

High school diploma or G.E.D. equivalent
no related work experience
no supervisory experience
no license or certification required

What we offer:

Equal opportunity employer
diverse cultural environment
training and development opportunities
recognition programs
holistic well-being focus
JW Marriott signature experience

Additional Information:

Job Posted:
June 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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