Guest Experience Expert Job at Marriott Bonvoy (Cape Town)

Guest Experience Expert

Marriott Bonvoy

Location:
South Africa , Cape Town

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Job Responsibility:

Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Follow property specific procedures for handling emergency situations
Maintain awareness of undesirable persons
Report work related accidents
Actively listen and respond positively to guest questions, concerns, and requests
Address guests' service needs
Anticipate guests' service needs
Assist other employees
Engage guests in conversation
Provide assistance to individuals with disabilities
Thank guests with genuine appreciation
Welcome and acknowledge each guest
Stay up-to-date on the local area
Support all co-workers
Develop positive working relationships
Handle sensitive issues with tact
Comply with quality assurance standards
Enter and locate work-related information using computers
Read and visually verify information
Keep track of changes in room status
Organize and coordinate check-in/pre-registration for groups
Process all check-outs
Process all guest check-ins
Secure valid form of payment
Sell a room to guests without reservations
Verify and adjust billing
Provide assistance to coworkers
Speak using clear, appropriate language
Instruct guests on internet access
Answer telephones using appropriate etiquette
Run daily reports
Run credit card authorization report
Review shift logs
Print contingency lists
Arrange transportation
Contact appropriate departments to resolve guest problems
Follow up with guests
Manage access to technological devices
Process all payment types
Process adjustment vouchers
Count bank at end of shift
Balance and drop receipts
Obtain manual authorizations
Ensure uniform and appearance are professional
Follow company policies
Protect company assets
Protect privacy and security
Gather and utilize information about the property
Respond to guest requests for special services

Requirements:

High school matric certificate
No related work experience is required
No supervisory experience is required
English Language Proficiency
Customer Service Orientation
Interpersonal Skills
Team Work
Integrity
Dependability
Positive Demeanor
Adaptability/Flexibility
Stress Tolerance
Initiative
Multi-Tasking
Time Management
Visual Acuity
Ability to stand, sit, or walk for an extended period of time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Additional Information:

Job Posted:
March 03, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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