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Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
Job Responsibility:
Deliver a smooth check-in and check-out
Build memorable and unique guest experiences
Guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Requirements:
High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to create a safe workplace
Follow company policies and procedures
Maintain confidentiality
Protect company assets
Uphold quality standards
Maintain professional uniform, personal appearance, and communications
Physical ability to stand, sit, or walk for extended time
Physical ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance