Guest Experience Expert Job at Marriott Bonvoy (Melbourne)

Job Description

As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Experience Expert, opportunity awaits. Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience something that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Job Responsibility

Create a welcoming and wonderful experience for guests upon arrival, assisting with luggage, directions around the area and hotel, reservations and general enquiries
Assist your team members with guests arriving and departing the hotel through the check in and departure process
Support your front office team in general operational tasks
Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
Creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional
Being on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance)

Requirements

Experience with OPERA property management system or similar
Relevant experience in a similar guest-facing role
Current working rights in Australia
Current RSA Certification
Current Driver's License (bonus if able to drive a manual car)
Flexible to working a rotating roster, and open to working overnight/ evening shifts
High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience

Nice to have

Bonus if able to drive a manual car

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

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Guest Experience Expert

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