Guest Experience Expert

Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are de...

Location

Australia , Perth

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
I’m Alert Food Safety Certification (from City of Perth)
Experience working in customer service role preferable
Passion for customer service
Unrestricted working rights for Australia

Job Responsibility

Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings
Process all guest check-ins by confirming reservations, and issuing and activating room keys
Coordinate with Housekeeping to track readiness of rooms for check-in
Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay
Process all payment types such as room charges, cash, checks, debit, or credit
Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines
Answer, record, and process all guest calls, requests, questions, or concerns
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers

What we offer

Beautiful location on the Elizabeth Quay waterfront
5 minutes walk from Elizabeth Quay station and close to public transport
Free Employee Duty Meals
Free breakfast cereal, coffee and tea throughout the day
Discounts on hotel rooms and food and beverage with Marriott Internationally
Discounts on retail venues around the location
Paid Birthday Leave
Sabbatical Leave
Paid Parental Leave
Recognition and wellbeing programs

Fulltime

Guest Arrival Expert

Guest Arrival Expert position at Four Points by Sheraton Amritsar Mall Road, res...

Location

India , Amritsar

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to read and visually verify information in various formats
Ability to move at required speed (run, walk, jog)
Ability to stand, sit, or walk for extended periods
Ability to lift objects weighing up to 50 pounds without assistance and over 75 pounds with assistance
Ability to move over sloping, uneven, or slippery surfaces and stairs
Ability to reach overhead and below knees, including bending, twisting, pulling, and stooping

Job Responsibility

Greet and escort guests to rooms
Open doors and assist guests/visitors
Inform guests of property amenities, services, and hours
Explain room features to guests
Transport guest luggage to/from rooms
Assist with luggage storage and retrieval
Assist guests with loading/unloading luggage
Supply guests with directions
Arrange transportation for guests
Communicate parking procedures

What we offer

Equal opportunity employer
Diverse and inclusive environment
Valued and celebrated unique backgrounds
Global team community
Career development opportunities

Fulltime

New

Guest Service Associate - Guest Experience Expert

As our Guest Service associate at St. Pancras London, you are responsible for an...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Must exhibit courteous hospitality at all times and fully own each guest issue
Must be proactive in every area, including offering additional services
Must co-ordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
Must follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
and protect company assets
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name taking and relaying messages and allowing the caller to end, transferring calls to appropriate person or department, requesting permission before placing caller on hold
Perform other reasonable job duties as requested by Supervisors
Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction

Job Responsibility

Answering telephone using appropriate etiquette
Transferring calls to appropriate department or person
Address guest needs in a professional, positive and timely manner
Carry out other hotel duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme

Fulltime