Guest Experience Expert - Rooms Controller Job at Marriott Bonvoy (London)

Guest Experience Expert- Rooms Controller

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for an extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area
Create a safe work place
Follow company policies and procedures
Maintain confidentiality
Protect company assets
Uphold quality standards

Fulltime

Guest Experience Expert (Concierge, I-Job Program)

Responsible for the day-to-day services of the Concierge and Bell operations. En...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum qualification of GCE 'N' level
1-2 years of relevant working experience in Hotel's Concierge / Bell Captain / Senior Bellman / Bellman. No relevant experience are welcomed too
Integrated-Job (i-Job) program: Rotating to various sections of Front Office such as Front Desk, Call Centre, Bell & Executive Lounge
Able to handle cash transactions meticulously
General knowledge of Singapore city
Great communication & interpersonal skills
Great teamwork
Able to start work within short notice period.

Job Responsibility

Supervise and control the activities of the Bellman and Doorman
Maintain the cleanliness and the condition of the Marriott and Singapore's flag and report abnormalities to FOM / AFOM / DM
Perform daily Concierge and Bell Service duties which includes, but not limited to: Welcoming and greeting guests with a smile and positive attitude, Providing hotel guests with information about local attractions, Providing hotel guests with reservations-making at restaurants and attractions, Providing hotel guests with information about services and facilities of hotel, Assisting hotel guests with ground transportation arrangements, Liaising with transport vendor in case of discrepancies, Escort arriving and departing guests in a pleasant and respectful manner, Delivery of packages and luggage for internal and external guests, Maintains short-term and long-term luggage storage, Reviewing daily movement logs for abnormalities, Responding to internal and external e-mails and tele- enquiries using appropriate etiquette and professionalism, Reviewing the local events and happenings in the city and sharing internally and with guests
Ensure all storage items are recorded, and tags are issued accordingly
Attend daily briefing and 15 minutes training
Ensure to submit monthly training calendar to FOM and to conduct daily 15 minutes training for Bell associates
Maintain good and consistent co-ordination with Front Desk and At-Your-Service teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties
Ensure function sheet displayed on notice board is updated
Maintain cleanliness and order at the Concierge Counter, Bell Stand, and hotel lobby
Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly

Fulltime

Rooms Controller Supervisor

At the heart of local communities, Sheraton brings people together—both our gues...

Location

Fiji

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Diploma or certificate in Hospitality Management, Tourism, Business Administration, or a related field (Bachelor's degree preferred).
Training or certification in customer service, leadership, or front office operations is an advantage.
Knowledge of hotel reservation systems/PMS (e.g., Opera) and basic office software.
Relevant experience in a similar supervisory role
Strong communication, problem‑solving, and guest‑service skills.
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Eligible for individuals with working rights in Fiji.

Job Responsibility

Be the connecter and facilitator of collective power and supervise the front office team, supporting them with general operational tasks
Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
Take guest reservations and perform cash handling & credit card responsibilities
Oversee service standards whilst identifying and implementing improvement initiatives
Be a confident and welcoming supervisor, creating a community that empowers your team to grow and reach their potential
Plan and execute team building activities for your team as together we are better.

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Fulltime

Rooms Controller

In the dual-brand hotel 'Sheraton & Marriott Frankfurt Airport Hotel', two premi...

Location

Germany , Frankfurt

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Experience in a similar guest-oriented position
Fluent in both German and English
Ability to keep a cool head in stressful situations
Desire to develop and learn new things
Team player mentality
Any other foreign language is an advantage

Job Responsibility

Welcome international guests and ensure smooth operations
Act as an expert to make guest stays memorable
Plan and oversee day-to-day front desk operations for arrivals and departures, including room sales, allocation for VIPs/groups, and registration
Coordinate with housekeeping and technical teams for room readiness
Work with different departments to ensure accurate guest data and meet specific requirements efficiently
Work with the team to achieve departmental goals
Handle guest complaints and find solutions to turn negative impressions into positive memories

What we offer

Personalised onboarding program
Staff accommodation subject to availability
Family-like and diverse team from various nations with flat hierarchies
Wide range of internal & external training opportunities
Individual development plans
Excellent career prospects
Transfer options to sister hotels
Numerous employee events and team-building activities
Holiday and Christmas bonuses
Discounted parking

Fulltime

Assistant Digital & Marketing Manager

The Marketing and Communications Manager is part of an important team that creat...

Location

Indonesia , Jakarta

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area
hospitality marketing or digital advertising experience preferred
OR 4-year bachelor's degree in Marketing, Public Relations, Business, or related major
2 years experience in the sales, marketing, digital or related professional area
hospitality marketing or digital advertising agency experience preferred

Job Responsibility

Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams
Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel
Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions
Manages F&B media schedules and verifies prompt settlement of accounts
Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups
Executes email marketing, and display advertising
Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives
Verifies all advertising for the hotel in digital channels is in alignment with brand voice
Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites)
Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels

Fulltime

Seasonal Food Runner

We believe that life is made of many journeys: inspiration, wonderment, curiosit...

Location

United States of America , Montecito

Salary:

16.90 USD / Hour

Rosewood Hotel Group

Expiration Date

Until further notice

Requirements

Minimum 1 year Front of House experience, preferably in a fine dining venue
Must have excellent knowledge of dining room and service procedures and functions
Well-organized and able to work with people
Outstanding coordination and multi-tasking abilities
Open availability
must be able to work evenings, weekends, and holidays
Must have a current and valid Food Handler Certification
Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID
Minimum 21 years of age to pour alcoholic beverages

Job Responsibility

Ensure all dishes are delivered with accurate presentation, temperature, and sauce
Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up, and dress code of the restaurant
Ensure the efficient flow of orders from the servers to the kitchen
Proactively gauge diners’ meal pace, ensure tickets are fired at the appropriate time, and alert management to any high times
The ability to offer guests of the restaurant an enjoyable, expertly served dining experience conforming to the standards of excellence for quality, professionalism, and friendliness
The ability to anticipate and service guests' requirements before requests are made or necessary
The ability to serve and clear food and beverage items in an unobtrusive and professional manner
A thorough understanding and knowledge of all menus, food, food preparation and styles, and tableside serving techniques
The ability to serve and present food clearly, concisely, and professionally

Assistant Marketing Manager

The Marketing Assistant Manager is part of an important team that creates and ex...

Location

Nepal , Kathmandu

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 2 years experience in the sales, marketing, digital or related professional area
hospitality marketing or digital advertising experience preferred
OR 4-year bachelor's degree in Marketing, Public Relations, Business, or related major
no work experience required.

Job Responsibility

Assists with the execution of the annual marketing plan to budget
Provides support to Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel
Works with advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions
Assists with the management of F&B media schedules email marketing and display advertising
Helps verify that all advertising for the hotel in digital channels is in alignment with brand voice
Supports facilitation of social media engagement and updating content in local digital channels
Assists with promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels
Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly
Participates in the development of comprehensive PR plan per quarter along with agency
Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers

Fulltime

In-Room Dining Manager

The In-Room Dining Manager is responsible for planning, organizing, and directin...

Location

United States of America , Naples

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College degree preferably specializing in hotel/restaurant management or equivalent experience is required
Two to three years previous experience in a supervisory or assistant manager position in Food and Beverage
Strong leadership and conflict-resolution skills
Excellent communication and interpersonal abilities
Ability to manage multiple priorities in a fast-paced environment
Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
Requires ability to operate computer equipment and other food and beverage computer systems
Ability to read, write, and speak English
This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays. Day and evening shifts.

Job Responsibility

Select, train, evaluate, lead, motivate, and coach all employees in the Room Service Department, ensuring adherence to cultural and core standards. Participate in long-term strategic planning for the operation
Maintain a visible presence in the operation, promoting positive public relations, recognizing staff achievements, and addressing guest complaints, concerns, or special requests promptly and professionally
Ensure the highest quality standards for all food items, ingredients, and preparation methods
Provide expert knowledge of wine, spirits, and menu offerings to deliver an exceptional in-room dining and private bar experience, available 24 hours a day
Collaborate with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and Sous Chefs to design effective menus and amenities, ensuring top-quality products at competitive prices. Participate in regular operational meetings for interdepartmental coordination
Manage labor and operating expenses through efficient scheduling, budgeting, purchasing, and inventory control, ensuring cost-effective operations
Regularly assess the physical condition of the facilities and equipment, making recommendations for repairs and improvements as necessary to maintain the outlet’s high standards

What we offer

Lucrative salary
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace
Complimentary employee meals and beverages
Tuition reimbursement

Fulltime

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Guest Experience Expert - Rooms Controller

Job Description

Job Responsibility

Requirements

What we offer

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