Guest Experience Expert (Receptionist) Job at Marriott Bonvoy (Cape Town)

Guest Experience Expert (Receptionist)

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Hungary , Budapest

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Make transactions feel like part of the experience
Create a safe work place
Follow company policies and procedures
Maintain confidentiality
Protect company assets
Uphold quality standards

Fulltime

Guest Experience Expert (Guest Services Agent)

Reporting directly to the Guest Services Duty Manager, the successful incumbent ...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

An appropriate recognised qualification would be advantageous
A minimum of two years' experience in a similar position within a Hotel environment
Computer literate & extensive knowledge of Opera and Microsoft Office Package
Professional and pleasant disposition
Strong leadership and interpersonal skills essential
Strong planning and organizing skills to meet deadlines with regards to operational requirements essential
Strong and effective communication, problem solving and decision making skills at all levels essential
Opera systems knowledge
Ability to work within a pressurized environment
Extensive knowledge about Cape Town tours and best restaurants

Job Responsibility

Complete all daily duties as set out in departmental duties and requirements
Be flexible within Front of House operations to complete additional tasks as and where directed by the Front of House Management team
Ensure that the standards of service excellence and guest satisfaction are maintained
Lobby duty – interacting and rooming guests
Perform an efficient administrative support function as and when required
Ensure that every guest complaint is handled and solved to the satisfaction of the guest
Ensure that the standards of service excellence and guest satisfaction are met and maintained
Anticipate the needs of a guest and focus on attention to detail
Recognize every guest as an individual, treating them with warmth and taking every opportunity to make a positive impression
Liaise with other departments and associates to ensure the smooth running of Guest Services to ensure strong collaboration between Operations Teams

Fulltime

Guest Experience Expert (Receptionist)

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United States

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Giving guests a smooth check-in and check-out
Build an experience that is memorable and unique
Take the initiative to deliver a wide range of services that guide guests through their entire stay
Move about their space and do what needs to be done
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area
Make transactions feel like part of the experience
Create a safe work place

Fulltime

Guest Experience Expert

Our jobs aren’t just about giving guests a smooth check-in and check-out. Inste...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school matric certificate
No related work experience is required
No supervisory experience is required
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality
Protecting company assets
Upholding quality standards
Ensuring uniform, personal appearance, and communications are professional
Ability to stand, sit, or walk for an extended time

Job Responsibility

Build and experience that is memorable and unique
Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area
Make transactions feel like part of the experience
Get it right for our guests and our business each and every time

Fulltime

Guest Experience Expert

Reporting directly to the Guest Services Duty Manager, the successful incumbent ...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

An appropriate recognised qualification would be advantageous
A minimum of two years’ experience in a similar position within a Hotel environment
Computer literate & extensive knowledge of Opera and Microsoft Office Package
Professional and pleasant disposition
Strong leadership and interpersonal skills essential
Strong planning and organizing skills to meet deadlines with regards to operational requirements essential
Strong and effective communication, problem solving and decision making skills at all levels essential
Opera systems knowledge
Ability to work within a pressurized environment
Extensive knowledge about Cape Town tours and best restaurants

Job Responsibility

Complete all daily duties as set out in departmental duties and requirements
Be flexible within Front of House operations to complete additional tasks as and where directed by the Front of House Management team
Ensure that the standards of service excellence and guest satisfaction are maintained
Lobby duty – interacting and rooming guests
Perform an efficient administrative support function as and when required
Ensure that every guest complaint is handled and solved to the satisfaction of the guest
Anticipate the needs of a guest and focus on attention to detail. Recognize every guest as an individual, treating them with warmth and taking every opportunity to make a positive impression
Liaise with other departments and associates to ensure the smooth running of Guest Services to ensure strong collaboration between Operations Teams
Fulfil a dual function across the Front Office operation, i.e switchboard and receptionist duties as and when operation requires

Fulltime

Spa Support Expert - Receptionist

Our Spa Specialists play an important role in support of a number of vital Spa f...

Location

Malaysia , Langkawi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience

Job Responsibility

Promoting Spa services or retail
Scheduling reservations and confirming appointments
Providing answers about services
Checking in guests
Processing payments
Creating a safe workplace
Following company policies and procedures
Upholding quality standards
Ensuring professional uniform, personal appearance, and communications

Fulltime

Spa Service Expert - Receptionist

Our Spa Specialists play an important role in support of a number of vital Spa f...

Location

Vietnam , Cam Ranh

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Promoting Spa services or retail
Scheduling reservations and confirming appointments
Providing answers about services
Checking in guests
Processing payments
Creating a safe workplace
Following company policies and procedures
Upholding quality standards
Ensuring professional uniform, personal appearance, and communications
Managing reservation software

Fulltime

Administrative Assistant / Receptionist

We are looking for an outgoing and proactive Office Coordinator to serve as the ...

Location

Canada , Mississauga

Salary:

24.00 - 26.00 USD / Hour

Randstad

Expiration Date

June 25, 2026

Requirements

1–3 years of experience in an office coordination, administrative, or hospitality role (Front Desk, Reception, or Office Assistant)
Exceptional verbal and written communication skills with a professional demeanor for answering switchboards and greeting guests
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
A proactive "owner" mindset with the ability to identify inefficiencies and suggest creative solutions for office improvements
Proven ability to "expect the unexpected" and pivot quickly between tasks in a fast-paced environment
Strong attention to detail and the ability to manage multiple physical inventories (office supplies, snacks, and company swag) simultaneously
A naturally outgoing and personable attitude
someone who genuinely enjoys being the first point of contact for employees and visitors

Job Responsibility

Act as the first point of contact, greeting all visitors and directing them to the appropriate department with a warm, professional welcome
Manage the central switchboard, expertly screening and routing calls while ensuring accurate message delivery
Serve as the primary contact for building management regarding facility inquiries, employee access badges, parking transponders, and building-wide notices
Take full ownership of office and kitchen supplies, maintaining optimal stock levels and managing the internal snack and swag programs
Oversee all incoming and outgoing mail, including the preparation and tracking of domestic and international courier shipments (FedEx)
Ensure all shared office spaces and conference rooms are "guest-ready" at all times
assist with the coordination of office renovations or layout changes
Support HQ-based employee onboarding by preparing workspaces, coordinating security access, and organizing "welcome" logistics
Provide clerical assistance across various teams, including managing catering requests, hotel accommodations, and floral/gift orders
Proactively identify opportunities to streamline office workflows and enhance the daily employee experience

Fulltime

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Guest Experience Expert (Receptionist)

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