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Guest Experience Expert Receptionist

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United Kingdom

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too. Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts Receptionist take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Job Responsibility:

  • Process guest check-ins, assigning rooms and activating room keys
  • Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
  • Answer, respond to and process all guest calls, messages, questions or concerns
  • Give guests information and directions regarding property and local areas of interest
  • Process check-outs and resolving any disputed charges
  • Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
  • Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
  • Creating a safe workplace
  • Following company policies and procedures
  • Maintaining confidentiality
  • Protecting company assets
  • Upholding quality standards
  • Ensuring uniform, personal appearance, and communications are professional

Requirements:

  • A warm, people-oriented demeanour
  • A team-first attitude
  • Positive outlook and outgoing personality
  • Flexibility, problem-solving skills, and multi-tasking ability
  • The ability to stand, sit or walk for extended periods of time across a work shift
  • Eligibility to work in the UK
What we offer:
  • Competitive Salary
  • 28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service
  • Discount in our Cast Iron Grill restaurant/Vardons/Spa/Golf
  • Length of service rewards
  • Monthly/yearly recognition schemes
  • Extensive training both internally and externally
  • World-class career opportunities internationally within Marriott hotels tailored to your specific needs
  • Heavily discounted room rates for you & friends and family
  • Professional learning and development opportunities
  • Complimentary meals on duty
  • Complimentary dry cleaning
  • Complimentary use of Gym
  • Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
  • Pension scheme
  • Cycle to work scheme
  • Access to major high street discounts

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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