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Guest Experience Expert - Porter

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Marriott Bonvoy

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Location:
Australia , Sydney

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Pier One Sydney Harbour is about making every guest arrival a chance to make a lasting moment. We’re looking for a Porter who’s warm, proactive, and passionate about creating seamless and memorable guest experiences. If you enjoy being on the move, helping others, and working in a vibrant hospitality environment, this is your opportunity to shine.

Job Responsibility:

  • Greet guests with warmth and professionalism, assisting with luggage and directions
  • Deliver and retrieve luggage to and from guest rooms with care and efficiency
  • Safely store guest belongings in the luggage room and handle group arrivals
  • Assist with valet parking, ensuring compliance with Australian road regulations
  • Maintain a clean, welcoming, and well-presented lobby area
  • Explain room features and promote hotel services during luggage delivery
  • Respond to guest queries about hotel facilities and local attractions
  • Support front office operations and complete handovers accurately
  • Assist guests with disabilities in accordance with accessibility guidelines
  • Monitor and report any safety hazards or system issues
  • Uphold hotel grooming, conduct, and safety standards
  • Participate in training sessions and departmental briefings
  • Handle guest mail, messages, and parcels promptly
  • Process payments and follow cash handling procedures
  • Maintain confidentiality of guest and staff information
  • Promote hotel offerings and contribute to upselling initiatives

Requirements:

  • Previous experience in a porter or guest services role preferred
  • Excellent communication and customer service skills
  • Physically fit and comfortable with manual handling
  • Valid driver’s license
  • Flexible availability including weekends and holidays
  • Positive attitude and team-oriented mindset
  • Full working rights in Australia
What we offer:
  • Be part of a team that values hospitality, respect, and individuality
  • Enjoy complimentary meals, coffee, and uniform care
  • Access exclusive hotel and travel discounts for you and your loved ones
  • Grow your career with world-class training and development programs
  • Thrive in a supportive, inclusive workplace culture
  • Participate in our Employee Assistance Program and referral incentives

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Parttime
Work Type:
On-site work
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