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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Guest Experience Expert - Overnight

Australia, Sydney · Job Posted June 03, 2026
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Job Description

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Experience Expert because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Job Responsibility

  • Support your Guest Services team with general operational tasks
  • Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
  • Assign rooms according to guest requests and preferences whenever possible
  • Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
  • Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
  • Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings

Requirements

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude

What we offer

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
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