Guest Experience Expert (Nights) Job at Marriott Bonvoy (London)

Guest Experience Expert (Concierge, I-Job Program)

Responsible for the day-to-day services of the Concierge and Bell operations. En...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum qualification of GCE 'N' level
1-2 years of relevant working experience in Hotel's Concierge / Bell Captain / Senior Bellman / Bellman. No relevant experience are welcomed too
Integrated-Job (i-Job) program: Rotating to various sections of Front Office such as Front Desk, Call Centre, Bell & Executive Lounge
Able to handle cash transactions meticulously
General knowledge of Singapore city
Great communication & interpersonal skills
Great teamwork
Able to start work within short notice period.

Job Responsibility

Supervise and control the activities of the Bellman and Doorman
Maintain the cleanliness and the condition of the Marriott and Singapore's flag and report abnormalities to FOM / AFOM / DM
Perform daily Concierge and Bell Service duties which includes, but not limited to: Welcoming and greeting guests with a smile and positive attitude, Providing hotel guests with information about local attractions, Providing hotel guests with reservations-making at restaurants and attractions, Providing hotel guests with information about services and facilities of hotel, Assisting hotel guests with ground transportation arrangements, Liaising with transport vendor in case of discrepancies, Escort arriving and departing guests in a pleasant and respectful manner, Delivery of packages and luggage for internal and external guests, Maintains short-term and long-term luggage storage, Reviewing daily movement logs for abnormalities, Responding to internal and external e-mails and tele- enquiries using appropriate etiquette and professionalism, Reviewing the local events and happenings in the city and sharing internally and with guests
Ensure all storage items are recorded, and tags are issued accordingly
Attend daily briefing and 15 minutes training
Ensure to submit monthly training calendar to FOM and to conduct daily 15 minutes training for Bell associates
Maintain good and consistent co-ordination with Front Desk and At-Your-Service teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties
Ensure function sheet displayed on notice board is updated
Maintain cleanliness and order at the Concierge Counter, Bell Stand, and hotel lobby
Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly

Fulltime

Guest Experience Expert - Night Audit

Be the Vibe Behind the View. Join Pier One Sydney Harbour as a Guest Experience ...

Location

Australia , Sydney

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A passion for authentic hospitality and locally inspired experiences
A sharp eye for detail and a love for design and storytelling
A professional look, a positive attitude, and a team-first mindset
A desire to go beyond the booking and create signature moments

Job Responsibility

Set the tone: Be the first and last impression by welcoming late arrivals, handling check-outs, and making every guest feel at home
Own the details: Post charges, balance accounts, run night audit reports, and roll the date
Keep it smooth: Manage room assignments, handle special requests, and solve problems before they become issues
Be the calm: Stay organized, stay sharp, and keep everything running seamlessly

What we offer

Free delicious duty meals including one free barista coffee a day
Numerous Activations and events to connect with your colleagues
Free dry cleaning for all your work clothes
Exclusive associate discounts on Food & Beverage and Hotel rooms (including all proprieties within Marriott International) for you, your family and friends

Parttime

Guest Experience Expert

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United States , Philadelphia

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
License or Certification: None

Job Responsibility

Giving guests a smooth check-in and check-out
Building an experience that is memorable and unique
Taking the initiative to deliver a wide range of services that guide guests through their entire stay
Moving about the space and doing what needs to be done
Processing operational needs
Addressing guest requests
Completing reports
Sharing highlights of the local area
Creating a safe work place
Following company policies and procedures

Fulltime

Guest Experience Expert

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Canada , Waterloo

Salary:

20.03 CAD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for an extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area
Create a safe work place
Follow company policies and procedures
Maintain confidentiality
Protect company assets
Uphold quality standards

Parttime

Guest Experience Expert - Night Audit

Be the Vibe Behind the View. Join Pier One Sydney Harbour as a Guest Experience ...

Location

Australia , Sydney

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A passion for authentic hospitality and locally inspired experiences
A sharp eye for detail and a love for design and storytelling
A professional look, a positive attitude, and a team-first mindset
A desire to go beyond the booking and create signature moments

Job Responsibility

Set the tone: Be the first and last impression by welcoming late arrivals, handling check-outs, and making every guest feel at home
Own the details: Post charges, balance accounts, run night audit reports, and roll the date
Keep it smooth: Manage room assignments, handle special requests, and solve problems before they become issues
Be the calm: Stay organized, stay sharp, and keep everything running seamlessly

What we offer

Free delicious duty meals including one free barista coffee a day
Numerous Activations and events to connect with your colleagues
Free dry cleaning for all your work clothes
Exclusive associate discounts on Food & Beverage and Hotel rooms (including all proprieties within Marriott International) for you, your family and friends

Parttime

Guest Experience Expert

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Dominican Republic , Santo Domingo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for an extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area
Create a safe work place
Follow company policies and procedures
Maintain confidentiality
Protect company assets
Uphold quality standards

Fulltime

New

Accounting Clerk/Guest Experience Expert (50/50)

Location

Belgium , Brussels

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A positive outlook and team-first attitude
Strong arithmetic computation skills
A gift for paying attention to the smallest details
Previous relevant work experience would be a big plus

Job Responsibility

Ensure that all guest billings are prepared and mailed correctly and efficiently
To follow up on subsequent billings and effect collection of past due accounts
To prepare credit card billing, handle credit card queries and charge backs
To ensure that guest charges are filed properly and easy to trace back
To ensure that advance deposits are properly recorded
To effect collections so that accounts outstanding are at a minimum and cash flow at the maximum
Operate within Marriott and local policies guidelines
Maintain a good business relation with guests
Work closely with the Front Desk, Reservations & Events and all Departments Heads
Verifying, monitoring, and reviewing all hotel revenue reports and night audit reports for correct entries, accuracy and correct coding’s

What we offer

Team-spirited co-workers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs

Fulltime

Guest Experience Manager

This role is the heartbeat of the hotel operation, gracefully leading the day-to...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Experience with OPERA property management system or similar
Relevant experience in a similar managerial role such as Front Office Duty Manager or a Senior Front Office Supervisor
Enthusiastic to escalate your career in Melbourne's iconic new luxury hotel, the tallest hotel in the southern hemisphere
First aid and RSA accredited or willing to be prior to commencement
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Manage day-to-day Front Office operations and ensure the quality and standards of the hotel are met
Lead every aspect of the guest experience journey from beginning to end, creating meaningful moments that go beyond expectations to leave a lasting impression
Deliver a true culture of exceptional service, with room to truly personalise the guest experience in a meaningful way
Continuously seek opportunities to innovate and improve The Ritz-Carlton, Melbourne experience and ensure updated procedure documents reflect this
Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries whilst going above and beyond with each guest experience
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
Be an expert on the hotel and surrounding area, know it inside and out to exceed guest expectations

What we offer

Exclusive discounts hotel stays at all Marriott International properties for you, your family and friends
Exclusive discounts on Food and Beverage for you at Marriott International properties
Exclusive retail discounts through our mPerks platform achieving savings on you daily purchases such as at both major supermarket retailers or purchases a little less essential as well
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within The Ritz-Carlton or the wider Marriott International portfolio
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Work for the largest and leading hotel company in the world which values equality, diversity and inclusiveness

Fulltime

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Guest Experience Expert (Nights)

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