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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Guest Experience Expert (Marriottern)

New Zealand, Auckland · Job Posted June 29, 2026
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Job Description

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Experience Expert (Marriottern) in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

Job Responsibility

  • Assist travellers arriving and departing the hotel through the check in and departure process
  • Handle general enquiries, and provide a friendly, genuine service with each traveller experience
  • Build and strengthen relationships with existing and new travellers to enable future bookings
  • Support your front office team in general operational tasks
  • Take guest reservations and perform cash handling & credit card responsibilities
  • Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations

Requirements

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar role
  • Working rights in New Zealand
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude

What we offer

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
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