Guest Experience Expert

Our Guest Experience Experts take the initiative to deliver services that guide ...

Location

Malaysia , Penang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
no related work experience
no supervisory experience
none for license or certification

Job Responsibility

Providing smooth check-in and check-out
delivering a wide range of services to guide guests through their stay
addressing guest requests
completing reports
sharing things about the local area
maintaining professional appearance and communication
following operational needs

What we offer

Access to training
opportunities for development
recognition
holistic well-being focus
camaraderie with a diverse team

Fulltime

Guest Experience Expert

Explore an exciting new career path with Marriott International at Pier One Sydn...

Location

Australia , Sydney

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Experience with OPERA property management system or similar
Have at least 2 year experience preferably within a high volume environment
Outstanding relationship building skills
Excellent customer service experience
Confidence and skills to up sell and promote our venues
Passion for the Hospitality Industry

Job Responsibility

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
Maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience
Manage all aspects of the front office department, tending to the guests and exceeding their expectations
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
Drive loyalty through our loyalty programs and guest experiences

What we offer

The best hotel training opportunities and internationally recognized training programs by Marriott International
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program

Parttime

Guest Experience Expert - Front Office

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Assist guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area
Create a safe work place
Follow company policies and procedures
Maintain confidentiality
Protect company assets

Fulltime

Guest Experience Expert - Front Office

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for an extended time
Ability to move through narrow, confined, or elevated spaces
Ability to move up and down stairs and/or service ramps
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Job Responsibility

Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Assist guests with loading/unloading vehicles
Transport luggage to and from guest rooms and/or designated bell area
Create a safe work place
Follow company policies and procedures
Maintain confidentiality

Fulltime

Guest Experience Expert

As Marriott International’s flagship brand, Marriott Hotels drives innovation in...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Experience with OPERA property management system or similar
Relevant experience in a similar guest-facing role
Current working rights in Australia
Current RSA Certification
Current Driver's License (bonus if able to drive a manual car)
Flexible to working a rotating roster, and open to working overnight/ evening shifts
High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience

Job Responsibility

Create a welcoming and wonderful experience for guests upon arrival, assisting with luggage, directions around the area and hotel, reservations and general enquiries
Assist your team members with guests arriving and departing the hotel through the check in and departure process
Support your front office team in general operational tasks
Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
Creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional
Being on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance)

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Parttime

Guest Experience Expert - Porter

Pier One Sydney Harbour is about making every guest arrival a chance to make a l...

Location

Australia , Sydney

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in a porter or guest services role preferred
Excellent communication and customer service skills
Physically fit and comfortable with manual handling
Valid driver’s license
Flexible availability including weekends and holidays
Positive attitude and team-oriented mindset
Full working rights in Australia

Job Responsibility

Greet guests with warmth and professionalism, assisting with luggage and directions
Deliver and retrieve luggage to and from guest rooms with care and efficiency
Safely store guest belongings in the luggage room and handle group arrivals
Assist with valet parking, ensuring compliance with Australian road regulations
Maintain a clean, welcoming, and well-presented lobby area
Explain room features and promote hotel services during luggage delivery
Respond to guest queries about hotel facilities and local attractions
Support front office operations and complete handovers accurately
Assist guests with disabilities in accordance with accessibility guidelines
Monitor and report any safety hazards or system issues

What we offer

Be part of a team that values hospitality, respect, and individuality
Enjoy complimentary meals, coffee, and uniform care
Access exclusive hotel and travel discounts for you and your loved ones
Grow your career with world-class training and development programs
Thrive in a supportive, inclusive workplace culture
Participate in our Employee Assistance Program and referral incentives

Parttime

Assistant Front Office Manager

Join our vibrant team as an Assistant Front Office Manager and become a key play...

Location

United Kingdom , Heathrow

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

At least 2 years prior experience in a similar role/hotel

Job Responsibility

Lead & Inspire: Coach, mentor, and motivate our Front Office team daily
Operational Excellence: Oversee day-to-day Front Office operations, ensuring smooth check-ins, check-outs, and all guest interactions meet our high standards
Guest Experience Champion: Be a role model for outstanding hospitality, actively engage with guests, gather feedback, and continuously seek ways to enhance their stay
Problem Solver: Expertly handle guest complaints and disputes
Strategic Support: Collaborate closely with the Front Office Manager to implement service improvement plans, monitor department goals, and ensure compliance with Marriott's policies and procedures
Team Development: Help facilitate employee recognition and ensure open communication channels

What we offer

Competitive rate of pay of up to 34,000.00
Discretionary annual bonus plan
Upsells and guest referral incentives uncapped
Complimentary car park - worth up to 1,300.00 p/a
Complimentary uniforms/free dry cleaning - worth up to 1,000.00 p/a
Dental and Eye care benefits worth up to 1,000.00 p/a
Paid meal break and free meals on duty
Team-spirited co-workers
Encouraging management
Wellbeing programs

Fulltime

Concierge

As Marriott International's flagship brand, Marriott Hotels drives innovation in...

Location

Australia , Adelaide

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A current driver's license
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Be the face of the hotel - engaging and inspiring guests through each guest interaction from arrival to departure
Respond to guest enquiries for special arrangements or services including transportation, reservations and dry cleaning
Assist Concierge team in general operational tasks whilst supporting other front office associates
Be an expert on the hotel and the surrounding area
Build and strengthen relationships with existing and new customers
Plan and execute team building activities
Ensure all guest's requirements and requests are anticipated and completed
Be the main point of contact for all external & internal clients for the department
Ensure team upholds all company policies and procedures

What we offer

Exclusive staff discounts on food and beverage and hotel rooms for you, your family and friends
Flexible working hours & locations
Sabbatical leave
Paid leave during birthday month
Internationally recognised training programs
Unlimited strategic development
Career opportunities within Marriott International group
Employee Assistance Program
Employee Referral Incentives

Parttime

Guest Experience Expert - Front Office

Marriott Bonvoy

Location:
United Arab Emirates , Dubai

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 03, 2026

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Category:Hospitality and Tourism

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

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