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Guest Experience Expert-Front Office

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
India , Kochi

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

Job Responsibility:

  • Deliver a wide range of services that guide guests through their entire stay
  • Process operational needs
  • Address guest requests
  • Complete reports
  • Share the highlights of the local area
  • Assist guests with loading/unloading vehicles
  • Transport luggage to and from guest rooms and/or designated bell area
  • Create a safe work place
  • Follow company policies and procedures
  • Maintain confidentiality
  • Protect company assets
  • Uphold quality standards
  • Ensure uniform, personal appearance, and communications are professional

Requirements:

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Ability to stand, sit, or walk for an extended time
  • Ability to move through narrow, confined, or elevated spaces
  • Ability to move up and down stairs and/or service ramps
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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