Guest Experience Expert

Our Guest Experience Experts take the initiative to deliver services that guide ...

Location

Malaysia , Penang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
no related work experience
no supervisory experience
none for license or certification

Job Responsibility

Providing smooth check-in and check-out
delivering a wide range of services to guide guests through their stay
addressing guest requests
completing reports
sharing things about the local area
maintaining professional appearance and communication
following operational needs

What we offer

Access to training
opportunities for development
recognition
holistic well-being focus
camaraderie with a diverse team

Fulltime

New

Guest Experience Expert

Explore an exciting new career path with Marriott International at Pier One Sydn...

Location

Australia , Sydney

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Experience with OPERA property management system or similar
Have at least 2 year experience preferably within a high volume environment
Outstanding relationship building skills
Excellent customer service experience
Confidence and skills to up sell and promote our venues
Passion for the Hospitality Industry

Job Responsibility

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
Maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience
Manage all aspects of the front office department, tending to the guests and exceeding their expectations
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
Drive loyalty through our loyalty programs and guest experiences

What we offer

The best hotel training opportunities and internationally recognized training programs by Marriott International
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program

Parttime

New

Guest Experience Expert - Porter

Pier One Sydney Harbour is about making every guest arrival a chance to make a l...

Location

Australia , Sydney

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in a porter or guest services role preferred
Excellent communication and customer service skills
Physically fit and comfortable with manual handling
Valid driver’s license
Flexible availability including weekends and holidays
Positive attitude and team-oriented mindset
Full working rights in Australia

Job Responsibility

Greet guests with warmth and professionalism, assisting with luggage and directions
Deliver and retrieve luggage to and from guest rooms with care and efficiency
Safely store guest belongings in the luggage room and handle group arrivals
Assist with valet parking, ensuring compliance with Australian road regulations
Maintain a clean, welcoming, and well-presented lobby area
Explain room features and promote hotel services during luggage delivery
Respond to guest queries about hotel facilities and local attractions
Support front office operations and complete handovers accurately
Assist guests with disabilities in accordance with accessibility guidelines
Monitor and report any safety hazards or system issues

What we offer

Be part of a team that values hospitality, respect, and individuality
Enjoy complimentary meals, coffee, and uniform care
Access exclusive hotel and travel discounts for you and your loved ones
Grow your career with world-class training and development programs
Thrive in a supportive, inclusive workplace culture
Participate in our Employee Assistance Program and referral incentives

Parttime

Concierge

As Marriott International's flagship brand, Marriott Hotels drives innovation in...

Location

Australia , Adelaide

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A current driver's license
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Be the face of the hotel - engaging and inspiring guests through each guest interaction from arrival to departure
Respond to guest enquiries for special arrangements or services including transportation, reservations and dry cleaning
Assist Concierge team in general operational tasks whilst supporting other front office associates
Be an expert on the hotel and the surrounding area
Build and strengthen relationships with existing and new customers
Plan and execute team building activities
Ensure all guest's requirements and requests are anticipated and completed
Be the main point of contact for all external & internal clients for the department
Ensure team upholds all company policies and procedures

What we offer

Exclusive staff discounts on food and beverage and hotel rooms for you, your family and friends
Flexible working hours & locations
Sabbatical leave
Paid leave during birthday month
Internationally recognised training programs
Unlimited strategic development
Career opportunities within Marriott International group
Employee Assistance Program
Employee Referral Incentives

Parttime

New

Concierge

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury,...

Location

Saudi Arabia , Umluj

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Minimum 2–3 years of experience in a luxury hotel concierge or guest relations role (5-star or ultra-luxury preferred)
Les Clefs d’Or certification or eligibility is highly desirable
Exceptional knowledge of the local destination, luxury lifestyle offerings, and high-end clientele expectations
Proven ability to anticipate guest needs and deliver bespoke experiences
Outstanding interpersonal and communication skills
Strong problem-solving ability with a calm and gracious demeanor under pressure
High level of cultural awareness and emotional intelligence
Excellent organizational skills and attention to detail
Proficiency in hotel systems and Microsoft Office
Fluency in English required

Job Responsibility

Provide warm, anticipatory, and personalized service to all guests in accordance with Raffles legendary service philosophy
Act as a trusted advisor to guests by offering expert recommendations for dining, entertainment, cultural experiences, transportation, and exclusive local attractions
Handle all guest requests efficiently, creatively, and discreetly, ensuring prompt follow-up and flawless execution
Maintain detailed knowledge of guest preferences, special occasions, and cultural sensitivities to personalize every interaction
Liaise closely with internal departments (Front Office, Housekeeping, Butler Service, F&B, Spa, Security) to ensure seamless guest experiences
Build and maintain strong relationships with external partners, luxury vendors, and service providers to secure preferred access and exclusive experiences for guests
Manage reservations, ticketing, transportation arrangements, and special requests with precision and attention to detail
Maintain accurate records of guest interactions and preferences in the property management system
Uphold Raffles grooming, etiquette, and presentation standards at all times
Demonstrate impeccable manners, refined communication skills, and cultural awareness befitting a luxury heritage brand

Fulltime

New

Guest Experience Expert - Concierge

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality
Protecting company assets
Upholding quality standards
Ensuring uniform, personal appearance, and communications are professional

Job Responsibility

Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area
Make transactions feel like part of the experience

Fulltime

Public Area Style Supervisor (Housekeeping)

Reporting to the Style Director, as Public Area Style Supervisor you will play a...

Location

United Kingdom , Edinburgh

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A keen eye for detail
Strong organization and multi-tasking skills
Confidence interacting with guests
Good communication skills – both written and verbal English
Previous experience working in five star, luxury/lifestyle hotels
A positive mindset
A genuine passion for working in hospitality

Job Responsibility

Inspect public areas and ensure quality standards are met
Update the status of tasks on GXP
Prioritize and delegate tasks to ensure operational efficiency
Be a role model within the department, assisting the team to perform their role when required
Take ownership of guest issues and see them through to resolution
Train Room Attendants, Public Area and Porters to become experts in their role
Supervise the daily operation of the Style (Housekeeping) department
Communicate and coordinate between Style, Welcome Office (Front Office) and Engineering to ensure any guest or maintenance issues are logged and resolved
Ensure compliance with all Health and Safety protocols
Develop teamwork throughout your team as it grows

What we offer

World class training and development, including leadership development
Unlimited career opportunities (internationally and locally)
Wellness and mental health programmes
Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
Discounts for your friends and family
Specially curated discounts in thousands of shops

Fulltime

Concierge - Bell Captain

Join us as a Bell Captain to feel empowered by career growth opportunities in a ...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A current driver's license
Relevant experience in a similar supervisory role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Be the face of the hotel - engaging and inspiring guests through each guest interaction from arrival to departure
Securely park guest cars, deliver bags and amenities in accordance with the hotel policies
Lead your bell team in general operational tasks whilst assisting other front office associates
Be an empowering supervisor by providing motivation and support to the team
Escort guests to their rooms and explain all features & hotel offerings
Be an expert on the hotel and the surrounding area
Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences
Plan and execute team building activities for associates
Ensure all guest's wellbeing requirements and requests are anticipated and completed
Be the main point of contact for all external & internal clients for the department

What we offer

Exclusive staff discounts on food and beverage and hotel rooms for you, your family and friends
Flexible working hours & locations
Time off to pursue your passion through sabbatical leave
Paid leave during your birthday month
Internationally recognised training programs
Unlimited strategic development and exciting career opportunities
Employee Assistance Program
Employee Referral Incentives

Fulltime

Guest Experience Expert - Front Office

Marriott Bonvoy

Location:
United Arab Emirates , Dubai

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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Job Description:

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