Guest Experience Expert

Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are de...

Location

Australia , Perth

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
I’m Alert Food Safety Certification (from City of Perth)
Experience working in customer service role preferable
Passion for customer service
Unrestricted working rights for Australia

Job Responsibility

Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings
Process all guest check-ins by confirming reservations, and issuing and activating room keys
Coordinate with Housekeeping to track readiness of rooms for check-in
Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay
Process all payment types such as room charges, cash, checks, debit, or credit
Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines
Answer, record, and process all guest calls, requests, questions, or concerns
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers

What we offer

Beautiful location on the Elizabeth Quay waterfront
5 minutes walk from Elizabeth Quay station and close to public transport
Free Employee Duty Meals
Free breakfast cereal, coffee and tea throughout the day
Discounts on hotel rooms and food and beverage with Marriott Internationally
Discounts on retail venues around the location
Paid Birthday Leave
Sabbatical Leave
Paid Parental Leave
Recognition and wellbeing programs

Fulltime

Guest Experience Coordinator

At Four Seasons Hotel and Residences Fort Lauderdale, we believe luxury is defin...

Location

United States of America , Fort Lauderdale

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

At least 2–4 years of luxury hospitality, guest relations, concierge, or front‑office experience, preferably in a luxury hotel or resort
Excellent personal presentation and interpersonal skills
Extensive knowledge of luxury service standards and personalized service delivery
Strong time management skills: ability to multi‑task, set priorities, and adjust to changing conditions. Comfortable working in a fast‑paced environment
Ability to operate all computer equipment necessary to perform the job
knowledge of Opera PMS preferred/is a plus
Excellent communication and interpersonal skills
ability to communicate clearly with colleagues and guests and collaborate across departments
Ability to lift, carry, and move up to 30–50 lbs. when handling amenities, packages, or luggage
US work authorization is required

Job Responsibility

Create Anticipation — Pre‑Arrival Excellence: Serve as the primary point of contact before arrival, delivering warm, polished communication that sets the tone for an exceptional stay
Curate guest preferences and coordinate special requests with precision—celebrations, housekeeping rhythms, bedding needs, and more
Ensure all operational teams are fully prepared with complete guest information for a seamless arrival
Build genuine connection and excitement as the welcoming host even before guests step foot on property
Elevate the Experience — On‑Property Guest Engagement: Be the go‑to expert for spontaneous guest needs, personalized recommendations, and destination guidance
Plan and organize guest agendas, coordinate transportation, and assist with concierge‑level services
Partner fluidly across Front Desk, Concierge, Housekeeping, F&B, Spa, Pool & Beach, and Residences to deliver flawlessly coordinated experiences
Escort guests through property spaces, offering orientation, comfort, and authentic hospitality
Champion team‑wide guest recognition to ensure warmth and consistency in every interaction
Support accurate, timely billing and maintain guest trust throughout their stay

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Concierge - Bell Captain

Join us as a Bell Captain to feel empowered by career growth opportunities in a ...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A current driver's license
Relevant experience in a similar supervisory role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Be the face of the hotel - engaging and inspiring guests through each guest interaction from arrival to departure
Securely park guest cars, deliver bags and amenities in accordance with the hotel policies
Lead your bell team in general operational tasks whilst assisting other front office associates
Be an empowering supervisor by providing motivation and support to the team
Escort guests to their rooms and explain all features & hotel offerings
Be an expert on the hotel and the surrounding area
Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences
Plan and execute team building activities for associates
Ensure all guest's wellbeing requirements and requests are anticipated and completed
Be the main point of contact for all external & internal clients for the department

What we offer

Exclusive staff discounts on food and beverage and hotel rooms for you, your family and friends
Flexible working hours & locations
Time off to pursue your passion through sabbatical leave
Paid leave during your birthday month
Internationally recognised training programs
Unlimited strategic development and exciting career opportunities
Employee Assistance Program
Employee Referral Incentives

Fulltime

New

Concierge Agent (Seasonal)

We are seeking an exceptionally polished knowledgeable and guest‑focused Concier...

Location

Greece , Mykonos

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience as a Concierge or Front‑of‑House professional within a luxury hotel environment
A passion for delivering exceptional guest service and creating memorable, personalised experiences
Outstanding communication skills, with a warm, polished and confident manner
Excellent organisational skills, attention to detail and the ability to multitask in a fast‑paced environment
Proficiency in problem‑solving and handling guest situations with grace and professionalism
Ability to build strong internal and external relationships with guests, colleagues and partners
Flexibility to work varied schedules, including weekends and holidays, based on business needs
Additional languages are an advantage

Job Responsibility

Deliver world‑class concierge services ensuring every guest receives exceptional personalised attention and support
Provide expert recommendations on dining activities transportation and local attractions tailoring suggestions to individual guest preferences
Manage reservations tickets transportation arrangements and bespoke itineraries with accuracy and efficiency
Build strong rapport with guests anticipating needs and offering thoughtful proactive assistance
Maintain excellent relationships with local partners restaurants attractions and vendors
Collaborate closely with Front Office Guest Experience Bell team and all operational departments to ensure seamless communication and guest satisfaction
Uphold Four Seasons service standards and the Golden Rule philosophy in every interaction
Assist with guest arrivals and departures as needed ensuring smooth transitions throughout the stay
Handle guest enquiries feedback and special requests promptly professionally and with discretion
Lead by example fostering a warm sophisticated and service‑driven team environment

What we offer

Competitive Salary wages and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Staff accommodation is provided along with transportation to and from the hotel

Fulltime

Guest Services Manager

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best ...

Location

Greece , Vouliagmeni

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Proven experience in luxury hospitality, preferably managing Front Office, Concierge or Guest Services operations
Strong leadership presence with the ability to supervise, motivate, and develop teams
Deep understanding of guest service standards, recognition programs, and crisis management
Excellent communication, interpersonal, and organizational skills
Fluency in English
additional languages are an asset
Ability to work flexible schedules, including weekends and holidays
Professional presentation, grooming, and behavior aligned with Four Seasons standards

Job Responsibility

Lead and manage the Guest Services department, ensuring seamless operations and exceptional guest satisfaction
Implement programs to enhance guest experiences, including recognition programs for VIPs, Elite members, and special occasions
Maintain expert knowledge of Front Office systems such as Opera, HotSOS, and other operational tools
Serve as the primary point of contact for assigned guests, anticipating needs, resolving issues, and ensuring personalized service throughout their stay
Supervise and mentor Guest Services team members, conducting regular meetings, performance reviews, coaching, and training sessions
Work closely with Front Office, Concierge, Guest Experience, Food & Beverage and other departments to maintain smooth operations and uphold brand standards
Monitor departmental performance, conduct quality spot checks aligned with our brand standards, and proactively identify areas for improvement
Ensure compliance with all safety, hygiene, and emergency procedures, including risk assessments, fire, and crisis protocols
Oversee scheduling, labor management, and administrative duties for the department
Act as Duty Manager when required, supporting the hotel’s overall operations and guest satisfaction initiatives

What we offer

Competitive salary and comprehensive benefits
Employee meals, and laundry services
Ticket Restaurant monthly allowance of €100
Bus transportation to/from Elliniko
Monthly Employee Recognition Program
Global career growth opportunities through Task Forces and Transfers
Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide)

Fulltime