Guest Experience Expert (Concierge) Job at Marriott Bonvoy (Kuala Lumpur)

Guest Experience Expert

Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are de...

Location

Australia , Perth

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
I’m Alert Food Safety Certification (from City of Perth)
Experience working in customer service role preferable
Passion for customer service
Unrestricted working rights for Australia

Job Responsibility

Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings
Process all guest check-ins by confirming reservations, and issuing and activating room keys
Coordinate with Housekeeping to track readiness of rooms for check-in
Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay
Process all payment types such as room charges, cash, checks, debit, or credit
Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines
Answer, record, and process all guest calls, requests, questions, or concerns
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers

What we offer

Beautiful location on the Elizabeth Quay waterfront
5 minutes walk from Elizabeth Quay station and close to public transport
Free Employee Duty Meals
Free breakfast cereal, coffee and tea throughout the day
Discounts on hotel rooms and food and beverage with Marriott Internationally
Discounts on retail venues around the location
Paid Birthday Leave
Sabbatical Leave
Paid Parental Leave
Recognition and wellbeing programs

Fulltime

Concierge

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury,...

Location

Saudi Arabia , Umluj

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Minimum 2–3 years of experience in a luxury hotel concierge or guest relations role (5-star or ultra-luxury preferred)
Les Clefs d’Or certification or eligibility is highly desirable
Exceptional knowledge of the local destination, luxury lifestyle offerings, and high-end clientele expectations
Proven ability to anticipate guest needs and deliver bespoke experiences
Outstanding interpersonal and communication skills
Strong problem-solving ability with a calm and gracious demeanor under pressure
High level of cultural awareness and emotional intelligence
Excellent organizational skills and attention to detail
Proficiency in hotel systems and Microsoft Office
Fluency in English required

Job Responsibility

Provide warm, anticipatory, and personalized service to all guests in accordance with Raffles legendary service philosophy
Act as a trusted advisor to guests by offering expert recommendations for dining, entertainment, cultural experiences, transportation, and exclusive local attractions
Handle all guest requests efficiently, creatively, and discreetly, ensuring prompt follow-up and flawless execution
Maintain detailed knowledge of guest preferences, special occasions, and cultural sensitivities to personalize every interaction
Liaise closely with internal departments (Front Office, Housekeeping, Butler Service, F&B, Spa, Security) to ensure seamless guest experiences
Build and maintain strong relationships with external partners, luxury vendors, and service providers to secure preferred access and exclusive experiences for guests
Manage reservations, ticketing, transportation arrangements, and special requests with precision and attention to detail
Maintain accurate records of guest interactions and preferences in the property management system
Uphold Raffles grooming, etiquette, and presentation standards at all times
Demonstrate impeccable manners, refined communication skills, and cultural awareness befitting a luxury heritage brand

Fulltime

Concierge - Bell Captain

Join us as a Bell Captain to feel empowered by career growth opportunities in a ...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A current driver's license
Relevant experience in a similar supervisory role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Be the face of the hotel - engaging and inspiring guests through each guest interaction from arrival to departure
Securely park guest cars, deliver bags and amenities in accordance with the hotel policies
Lead your bell team in general operational tasks whilst assisting other front office associates
Be an empowering supervisor by providing motivation and support to the team
Escort guests to their rooms and explain all features & hotel offerings
Be an expert on the hotel and the surrounding area
Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences
Plan and execute team building activities for associates
Ensure all guest's wellbeing requirements and requests are anticipated and completed
Be the main point of contact for all external & internal clients for the department

What we offer

Exclusive staff discounts on food and beverage and hotel rooms for you, your family and friends
Flexible working hours & locations
Time off to pursue your passion through sabbatical leave
Paid leave during your birthday month
Internationally recognised training programs
Unlimited strategic development and exciting career opportunities
Employee Assistance Program
Employee Referral Incentives

Fulltime

Guest Experience Expert - Concierge

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality
Protecting company assets
Upholding quality standards
Ensuring uniform, personal appearance, and communications are professional

Job Responsibility

Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area
Make transactions feel like part of the experience

Fulltime

Guest Arrival Expert Luggage Porter

This Key Front Line Associate position is tasked with assisting our guests effic...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Eligible to work in the UK (Irish citizenship, indefinite leave to enter/remain, or EU citizens living in the UK by 31 December 2020)

Job Responsibility

Assisting guests efficiently, courteously and professionally in all Concierge services
Luggage handling
Providing local area attraction & assistance
Valet parking
Handling any reasonable guest request
Maintaining Marriott’s high standard of hospitality
Providing professional and personalised service that exceeds expectations
Using technology and classic hospitality skill sets to provide high quality and memorable guest experiences

What we offer

Competitive salary package
28 days holiday including bank holidays increasing to a maximum of 35 days
Attractive bonus plan
Accommodation Service Charge upon successful completion of probation
Season ticket loans
Discounted room rates for you & friends and family
Recommend a friend scheme
Complimentary dry cleaning
Pension scheme
Life assurance

Fulltime

Head Concierge

The Head Concierge plays a key leadership role in creating exceptional guest exp...

Location

Italy , Venice

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

1–2 years of experience as a Head Concierge in a luxury hotel environment
Proven leadership, communication, and organizational skills
Deep passion for hospitality and exceptional customer service
In-depth knowledge of the local area and ability to anticipate guests’ needs
Strong problem-solving skills and the ability to remain composed under pressure
A professional, poised, and polished presence that embodies the spirit of service excellence
You must possess the legal right to work in Italy
Have fluency in English and Italian

Job Responsibility

Oversee and coordinate all Concierge operations, including Airport Greeters, Limousine Drivers, and guest service requests
Ensure the prompt and professional handling of guest messages, mail, packages, flowers, and other deliveries
Maintain extensive knowledge of local attractions, dining, theater, arts, cultural events, and leisure activities to provide expert recommendations and arrange tickets, tours, and reservations
Build strong relationships with local businesses and service providers to ensure exclusive access and tailored experiences for guests
Develop and maintain close rapport with frequent and VIP guests, ensuring that their preferences and expectations are consistently met and communicated to the Reservations and Front Office teams
Collaborate closely with the Front Desk, Reservations, Concierge and Bell Staff, to ensure seamless guest arrivals and departures
Lead, train, and motivate the Concierge team to deliver intuitive, guest-focused service at all times

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Digital Concierge Agent

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best ...

Location

Greece , Vouliagmeni, Attiki

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A High School Diploma or Bachelor’s Degree is required
Applicants must have European Passport or the legal right to work in Greece
Fluency in English is essential
Proficiency in Greek is an advantage
Previous experience in a similar role is an advantage

Job Responsibility

Manage guest inquiries and requests via email, chat, and other digital Four Seasons Platforms to ensure personalized service and seamless experience
Serve as the primary point of contact for guests using the resort’s app, including providing real- time assistance with bookings, recommendations, and updates
Coordinate dining, spa, and activity reservations for guests through digital platforms, ensuring timely confirmations and smooth scheduling
Ensure accurate logging of guest requests in the resort's digital systems
Communicate with vendors and partners following established guidelines and procedures to ensure seamless coordination of arrangements
Handle emails and chat messages with a strategic approach, ensuring all correspondence is organized, tracked and documented at all times
Leverage guest profiles and preferences to anticipate needs and customize recommendations for their stay
Identify opportunities to promote resort services, upgrades, or experiences through engaging and persuasive digital communication
Proactively address any digital service issues or guest concerns with efficiency and professionalism, ensuring guest satisfaction
Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibitions, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests

What we offer

Competitive Salary and comprehensive Benefits Package
Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
Ticket Restaurant monthly allowance of €100
Complimentary Nights at Four Seasons Hotels & Resorts globally so you can savour this unforgettable moment just like our guests
Employee Recognition Program
Opportunities for Global Travel through Task Forces and Transfers
Access to Four Seasons global Training & Development

Fulltime

Assistant Head Concierge

The Assistant Head Concierge supports the Head Concierge in delivering exception...

Location

Italy , Venice

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

3–5 years of experience in a senior Concierge role within a luxury hotel environment
Strong communication, organizational, and problem-solving skills
Deep passion for hospitality and exceptional customer service
In-depth knowledge of the local area and ability to anticipate guests’ needs
Ability to remain composed under pressure and handle multiple priorities
A professional, poised, and polished presence that embodies the spirit of service excellence
You must possess the legal right to work in Italy
Have fluency in English and Italian

Job Responsibility

Assist in coordinating all Concierge operations, including Airport Greeters, Limousine Drivers, and guest service requests
Ensure the prompt and professional handling of guest messages, mail, packages, flowers, and other deliveries
Maintain strong knowledge of local attractions, dining, theatre, arts, cultural events, and leisure activities to provide expert recommendations and arrange tickets, tours, and reservations
Develop and maintain close rapport with frequent and VIP guests, ensuring that their preferences and expectations are consistently met and communicated to the Reservations and Front Office teams
Collaborate closely with the Front Desk, Reservations, Concierge and Bell Staff, to ensure seamless guest arrivals and departures
Lead, train, and motivate the Concierge team to deliver intuitive, guest-focused service at all times

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Guest Experience Expert (Concierge)

Marriott Bonvoy

Location:
Malaysia , Kuala Lumpur

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

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