Guest Experience Expert (Concierge) Job at Marriott Bonvoy (Kuala Lumpur)

Guest Experience Expert

Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are de...

Location

Australia , Perth

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
I’m Alert Food Safety Certification (from City of Perth)
Experience working in customer service role preferable
Passion for customer service
Unrestricted working rights for Australia

Job Responsibility

Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings
Process all guest check-ins by confirming reservations, and issuing and activating room keys
Coordinate with Housekeeping to track readiness of rooms for check-in
Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay
Process all payment types such as room charges, cash, checks, debit, or credit
Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines
Answer, record, and process all guest calls, requests, questions, or concerns
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers

What we offer

Beautiful location on the Elizabeth Quay waterfront
5 minutes walk from Elizabeth Quay station and close to public transport
Free Employee Duty Meals
Free breakfast cereal, coffee and tea throughout the day
Discounts on hotel rooms and food and beverage with Marriott Internationally
Discounts on retail venues around the location
Paid Birthday Leave
Sabbatical Leave
Paid Parental Leave
Recognition and wellbeing programs

Fulltime

Concierge - Guest Experience Expert

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Kazakhstan , Astana

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
License or Certification: None

Job Responsibility

Give guests a smooth check-in and check-out
Build an experience that is memorable and unique
Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area
Make transactions feel like part of the experience
Create a safe work place
Follow company policies and procedures

Fulltime

Guest Experience Expert (Concierge)

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
License or Certification: None

Job Responsibility

Giving guests a smooth check-in and check-out
Build an experience that is memorable and unique
Take initiative to deliver a wide range of services that guide guests through their entire stay
Empowered to move about their space and do what needs to be done
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area
Making transactions feel like part of the experience
Creating a safe work place

Fulltime

Guest Experience Coordinator

At Four Seasons Hotel and Residences Fort Lauderdale, we believe luxury is defin...

Location

United States of America , Fort Lauderdale

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

At least 2–4 years of luxury hospitality, guest relations, concierge, or front‑office experience, preferably in a luxury hotel or resort
Excellent personal presentation and interpersonal skills
Extensive knowledge of luxury service standards and personalized service delivery
Strong time management skills: ability to multi‑task, set priorities, and adjust to changing conditions. Comfortable working in a fast‑paced environment
Ability to operate all computer equipment necessary to perform the job
knowledge of Opera PMS preferred/is a plus
Excellent communication and interpersonal skills
ability to communicate clearly with colleagues and guests and collaborate across departments
Ability to lift, carry, and move up to 30–50 lbs. when handling amenities, packages, or luggage
US work authorization is required

Job Responsibility

Create Anticipation — Pre‑Arrival Excellence: Serve as the primary point of contact before arrival, delivering warm, polished communication that sets the tone for an exceptional stay
Curate guest preferences and coordinate special requests with precision—celebrations, housekeeping rhythms, bedding needs, and more
Ensure all operational teams are fully prepared with complete guest information for a seamless arrival
Build genuine connection and excitement as the welcoming host even before guests step foot on property
Elevate the Experience — On‑Property Guest Engagement: Be the go‑to expert for spontaneous guest needs, personalized recommendations, and destination guidance
Plan and organize guest agendas, coordinate transportation, and assist with concierge‑level services
Partner fluidly across Front Desk, Concierge, Housekeeping, F&B, Spa, Pool & Beach, and Residences to deliver flawlessly coordinated experiences
Escort guests through property spaces, offering orientation, comfort, and authentic hospitality
Champion team‑wide guest recognition to ensure warmth and consistency in every interaction
Support accurate, timely billing and maintain guest trust throughout their stay

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Guest Experience Expert (Concierge)

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Give guests a smooth check-in and check-out
Build an experience that is memorable and unique
Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area
Assist guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area
Create a safe work place
Follow company policies and procedures

Fulltime

Concierge - Bell Captain

Join us as a Bell Captain to feel empowered by career growth opportunities in a ...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A current driver's license
Relevant experience in a similar supervisory role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Be the face of the hotel - engaging and inspiring guests through each guest interaction from arrival to departure
Securely park guest cars, deliver bags and amenities in accordance with the hotel policies
Lead your bell team in general operational tasks whilst assisting other front office associates
Be an empowering supervisor by providing motivation and support to the team
Escort guests to their rooms and explain all features & hotel offerings
Be an expert on the hotel and the surrounding area
Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences
Plan and execute team building activities for associates
Ensure all guest's wellbeing requirements and requests are anticipated and completed
Be the main point of contact for all external & internal clients for the department

What we offer

Exclusive staff discounts on food and beverage and hotel rooms for you, your family and friends
Flexible working hours & locations
Time off to pursue your passion through sabbatical leave
Paid leave during your birthday month
Internationally recognised training programs
Unlimited strategic development and exciting career opportunities
Employee Assistance Program
Employee Referral Incentives

Fulltime

New

Concierge

The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart’...

Location

Australia , Hobart

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum 2+ years’ experience in a client or guest facing role in a luxury environment
Exceptional interpersonal and communication skills, with a natural ability to engage with guests
Strong attention to detail, thorough follow-up, and proven problem-solving abilities
Excellent time management and organizational skills
Ability to emotionally connect with guests and consistently deliver elevated levels of service
Experience in conflict resolution with a calm, solution-focused approach
Flexibility to work on a 24-hour rotating roster, including weekends and public holidays
Must have full working rights in Australia

Job Responsibility

Deliver exceptional Concierge services in accordance with The Luxury Collection brand standards and service philosophy
Provide refined, personalized, and anticipatory service to create memorable guest experiences
Coordinate guest preferences, special requests, transportation, dining, and local experiences prior to arrival and throughout the stay
Build strong relationships with guests through genuine engagement, professionalism, and attention to detail
Maintain expert knowledge of local attractions, restaurants, events, and cultural experiences to provide tailored recommendations
Establish and maintain strong relationships with local attractions, restaurants, tourism operators, and other businesses to curate bespoke recommendations and enhance the overall guest experience
Liaise closely with all hotel departments to ensure seamless communication and execution of guest requirements
Oversee and guide the Bell (Porters & Valets) team to ensure professional presentation, efficient luggage handling, transportation coordination, and exceptional guest service at all times
Support VIP arrivals, special occasions, and bespoke guest experiences to ensure the highest level of satisfaction
Maintain the presentation and professionalism of the Concierge desk and lobby environment at all times

What we offer

Join a supportive, progressive, and highly experienced team
Be part of something truly unique within The Tasman experience
Access generous benefits and discounts for yourself, family, and friends across over 9000+ Marriott properties worldwide
Extensive career development, learning, and growth opportunities
Wellbeing programs and initiatives designed to support you personally and professionally
Enjoy a relaxed lifestyle with easy access to world-class events and experiences across Tasmania

Fulltime

Concierge Agent (Seasonal)

We are seeking an exceptionally polished knowledgeable and guest‑focused Concier...

Location

Greece , Mykonos

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience as a Concierge or Front‑of‑House professional within a luxury hotel environment
A passion for delivering exceptional guest service and creating memorable, personalised experiences
Outstanding communication skills, with a warm, polished and confident manner
Excellent organisational skills, attention to detail and the ability to multitask in a fast‑paced environment
Proficiency in problem‑solving and handling guest situations with grace and professionalism
Ability to build strong internal and external relationships with guests, colleagues and partners
Flexibility to work varied schedules, including weekends and holidays, based on business needs
Additional languages are an advantage

Job Responsibility

Deliver world‑class concierge services ensuring every guest receives exceptional personalised attention and support
Provide expert recommendations on dining activities transportation and local attractions tailoring suggestions to individual guest preferences
Manage reservations tickets transportation arrangements and bespoke itineraries with accuracy and efficiency
Build strong rapport with guests anticipating needs and offering thoughtful proactive assistance
Maintain excellent relationships with local partners restaurants attractions and vendors
Collaborate closely with Front Office Guest Experience Bell team and all operational departments to ensure seamless communication and guest satisfaction
Uphold Four Seasons service standards and the Golden Rule philosophy in every interaction
Assist with guest arrivals and departures as needed ensuring smooth transitions throughout the stay
Handle guest enquiries feedback and special requests promptly professionally and with discretion
Lead by example fostering a warm sophisticated and service‑driven team environment

What we offer

Competitive Salary wages and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Staff accommodation is provided along with transportation to and from the hotel

Fulltime

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Guest Experience Expert (Concierge)

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