Guest Experience Expert- Rooms Controller Job at Marriott Bonvoy (Dubai)

Rooms Controller

In the dual-brand hotel 'Sheraton & Marriott Frankfurt Airport Hotel', two premi...

Location

Germany , Frankfurt

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Experience in a similar guest-oriented position
Fluent in both German and English
Ability to keep a cool head in stressful situations
Desire to develop and learn new things
Team player mentality
Any other foreign language is an advantage

Job Responsibility

Welcome international guests and ensure smooth operations
Act as an expert to make guest stays memorable
Plan and oversee day-to-day front desk operations for arrivals and departures, including room sales, allocation for VIPs/groups, and registration
Coordinate with housekeeping and technical teams for room readiness
Work with different departments to ensure accurate guest data and meet specific requirements efficiently
Work with the team to achieve departmental goals
Handle guest complaints and find solutions to turn negative impressions into positive memories

What we offer

Personalised onboarding program
Staff accommodation subject to availability
Family-like and diverse team from various nations with flat hierarchies
Wide range of internal & external training opportunities
Individual development plans
Excellent career prospects
Transfer options to sister hotels
Numerous employee events and team-building activities
Holiday and Christmas bonuses
Discounted parking

Fulltime

Guest Experience Expert

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Hungary , Budapest

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience

Job Responsibility

Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)
Maintain awareness of undesirable persons on property premises
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust
Address guests' service needs in a professional, positive, and timely manner
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
Assist other employees to ensure proper coverage and prompt guest service
Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)

Fulltime

Room Service Manager

Room Service Manager who share a passion for excellence and who infuse enthusias...

Location

Thailand , Bangkok

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of 3 year’s experience working in a managerial capacity
experience in hotel operations, preferably Four Seasons or other luxury environment
experience in adult education or a similar experience
solid knowledge of Room Service experience
good business acumen
a strong work ethic
people-management and facilitation skills
strong leadership and interpersonal skills
ability to priorities and adapt to the changing needs of the operation
firm knowledge of the local market

Job Responsibility

Select, train, evaluate, lead, motivate, coach, and discipline all employees to ensure that stablished cultural and core standards are met
daily activities and planning for outlet operation
Keep up with the latest product trends and create seasonal and new guest room amenity program
The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
Describe and ensure quality of all food and drink items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner and overnight dining
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
Attend regular operational meetings to ensure effective coordination and cooperation between departments
Observe physical condition and cleanliness of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed
Monitor all amenities so they are delivered on time and are properly maintained
Establish and maintain par stocks of all supplies

What we offer

Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Assistant Food & Beverage Outlet Manager

Four Seasons Beverly Wilshire is looking for an Assistant Food & Beverage Manage...

Location

United States of America , Beverly Hills, California

Salary:

77000.00 - 82000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Computer knowledge
Excellent communication skills
Previous experience of 2 years required
High analytical and organizational skills
Speaking, writing and reading English is required
Positive attitude
Willing to learn
Flexible schedule
Ability to work different shifts and weekends

Job Responsibility

Assist the Room Service Manager with the direction of all aspects of the Room Service division planning, organizing, control and direct the work of employees in Room Service while ensuring guest satisfaction
Work quickly in high-pressure environment and ability to handle multiple tasks at once
Select, train, evaluate, lead, motivate, coach, and discipline all employees in Room Service and in the Hotel’s All-Day or Fine Dining Restaurant to ensure that established cultural and core standards are met
daily activities and planning for outlet operation
Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
Attend regular operational meetings to ensure effective coordination and cooperation between departments
Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed
Work harmoniously and professionally with co-workers and supervisors

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Spa Therapist

At all times you must be representative of the qualities of someone delivering l...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

Certified as Spa Therapist
With 2-5 years of experience in the same field in the hotel industry
With good English communication skills
With a pleasing personality and a well-focused individual
Able to handle pressure at work and capability to multi-task

Job Responsibility

To provide warm, welcoming service without compromise to all guests
Primary focus on sense of guest arrival/departure, hands-on treatment, cleanliness, room ambience, and overall spa experience
Empathetic, friendly, and able to make people feel beautiful inside and out
Establish a long-term relationship with customers
The leading expert in all areas of retail and treatments
Able and available to answer any questions that guests may have and give them extensive feedback and demonstration if applicable
With an ability to execute suggestive and add-on sales
Takes control of rebooking guest after treatment
Perform treatment most suited to guest utilizing a range of techniques
Knowledgeable about all aspects of treatments, spa therapy, and the facility

Fulltime

In-Room Dining & Pool Assistant Manager

As the IRD and Pool Assistant manager you will plan, organize, direct and contro...

Location

United States of America , Calistoga

Salary:

80000.00 - 83000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

College degree preferably specializing in hotel/restaurant management or equivalent experience
One to two years’ previous experience in a supervisory or assistant manager position in Food & Beverage (In-Room Dining/Restaurant/Pool)
Must have Food Handlers Permit and Responsible Beverage Service (RBS) Permit
Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts
Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting
Ability to multi-task in a high volume and demanding environment
Requires ability to operate computer equipment and other food & beverage computer systems
Strong problem solving skills, ability to handle difficult situations and guests
Requires reading, writing and oral proficiency in the English language

Job Responsibility

Plan, organize, direct and control the work of employees in the Resort’s In Room Dining and Pool Operations
Ensure maximum guest satisfaction through providing exceptional service and attention to guests and colleagues
Train, evaluate, motivate, coach, and discipline all employees in the Hotel’s In-Room Dining and Pool Operations
Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
Communicate with employees and managers to ensure operational needs are met
Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements
Assist with the service of food to guests
Assist in making dining reservations and seating of guests

What we offer

Competitive Salary, wages, and a comprehensive benefits package
8 weeks of New Parental Leave Pay after 1 year of employment
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Employee Meals
401k Retirement Plans

Fulltime

Chef de Partie – Sushi Specialist

Located in the heart of Canada's capital next door to the Parliament Buildings, ...

Location

Canada , Ottawa

Salary:

35.38 CAD / Hour

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

High School Diploma preferred
Minimum 5 years culinary experience
sushi and high-volume operations required
Sushi-specific skills: fish butchery, nigiri/sashimi skills, rice preparation
Valid food safety certifications and all required work permits
Must maintain a neat, professional, groomed appearance per company standards
Excellent knife skills and sushi preparation skills
Strong problem-solving, prioritization, and multitasking abilities
Ability to communicate effectively in English, verbally and in writing
Ability to remain calm, focused, and professional under pressure

Job Responsibility

Deliver exceptional culinary experiences through mastery of both classical hot-kitchen techniques and specialized sushi preparation
Provide warm, professional, and engaging service at all times
Interact with guests using their names whenever possible, delivering a luxury guest experience
Support and demonstrate Fairmont values and Akira Back service standards
Maintain a friendly and collaborative atmosphere for guests and colleagues
Complete knowledge of Akira Back menus, and in-room dining menus
Full understanding of sushi bar items: fish quality, cuts, rice preparation, sauces, and presentation
Check pars for daily sushi production and CDP station requirements
Participate in tastings and maintain consistent quality across all dishes
Arrive 10 minutes prior to scheduled shift

What we offer

Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Comprehensive extended health benefits package

Fulltime

Food & Beverage Service Expert

Our jobs aren’t just about putting food on the table that our guests will enjoy ...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Higher Education, Diploma or equivalent
At least 1 year of related work experience
Customer Service Orientation
Teamwork
Interpersonal Skills
Diversity Relations
Communication
Listening
English Language Proficiency
Dependability

Job Responsibility

Address guests' service needs in a professional, positive, and timely manner
Welcome and acknowledge each and every guest
Anticipate guests' service needs
Thank guests with genuine appreciation
Actively listen and respond positively to guest questions, concerns, and requests
Engage guests in conversation regarding their stay
Assist other employees to ensure proper coverage
Maintain cleanliness of work and guest areas
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Set tables according to type of event and service standards

Fulltime

Guest Experience Expert- Rooms Controller

Marriott Bonvoy

Location:
United Arab Emirates , Dubai

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 01, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 01, 2026

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