Guest Experience Executive Job at Four Seasons (Seoul)

Guest Experience Executive

Supply guests with directions and information regarding property amenities, serv...

Location

Indonesia , Labuan Bajo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Receive, record, and relay messages accurately, completely, and legibly
Respond to special requests from guests with unique needs
Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Follow all company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Job Responsibility

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Receive, record, and relay messages accurately, completely, and legibly
Respond to special requests from guests with unique needs
Communicate VIP arrivals to designated personnel for escort and delivery of amenities

Fulltime

Guest Experience Executive

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

India , Mussoorie

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Guest Experience Executive

We are seeking a polished, people-loving Guest Experience Executive to join our ...

Location

Australia , Sydney

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

A natural ability to connect with people and confidently engage with guests from diverse backgrounds
Experience in a customer-facing environment, with luxury hotel or premium service experience highly regarded
Comfort using computer systems to manage guest profiles and communications (experience with Opera PMS is highly advantageous)
Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues and key stakeholders
Strong attention to detail and the ability to anticipate guest needs to deliver memorable experiences
Initiative, professionalism and a genuine passion for luxury hospitality and guest experience

Job Responsibility

Deliver warm, personalised arrival and departure experiences, with a focus on VIP, loyalty, long-stay and special-occasion guests
Act as the primary lobby host, managing guest flow, lobby presentation and ensuring a welcoming and professional environment
Coordinate pre-arrival communication, special requests and Guest of the Day recognition, maintaining accurate guest profiles
Maintain awareness of VIP and loyalty guest movements, working closely with departments to ensure seamless recognition and service
Handle guest enquiries, feedback and concerns professionally, supporting service recovery and guest satisfaction
Liaise with operational teams to communicate guest requests, preferences and movements
Provide concierge-style assistance including luggage support, transport arrangements, dining reservations and local recommendations
Support guest experience initiatives, quality standards and service performance outcomes
Represent Sofitel and Accor as a brand ambassador through professional presentation and promotion of hotel facilities and services

What we offer

Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
Career development opportunities within a globally recognised luxury hospitality brand
Ongoing learning and development, working alongside industry leaders
Onsite perks including laundered uniforms, complimentary dry cleaning, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking
A complimentary hotel stay package to celebrate your work anniversary
Free 24/7 access to our Employee Assistance Program for confidential wellbeing support

Guest Experience Executive

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are de...

Location

India , Pune

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Guest Experience Supervisor (Executive Lounge)

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Executive Assistant – General Management, Guest Experience & Commercial Support

Sofitel Philadelphia at Rittenhouse Square is seeking a highly organized, polish...

Location

United States , Philadelphia

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

3–5 years experience as an Executive Assistant or in a similar role, preferably in luxury hospitality or a service-driven environment
Strong organizational, time-management, and prioritization skills
Exceptional written and verbal communication skills
Proven ability to manage guest feedback and respond with empathy, professionalism, and brand alignment
High emotional intelligence and discretion
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Experience supporting training, culture initiatives, guest experience, or sales coordination strongly preferred
Bilingual (English/French) is an asset
Strong service mindset and attention to detail
Calm, composed, and solution-oriented

Job Responsibility

Provide high-level administrative support to the General Manager and Executive Committee
Manage complex calendars, meetings, travel arrangements, and follow-up actions
Prepare presentations, reports, agendas, and executive correspondence
Track action items and commitments resulting from leadership meetings
Serve as a liaison between the GM, department heads, corporate, and ownership as needed
Handle confidential and sensitive matters with discretion and sound judgment
Own and manage all guest responses across multiple platforms, including guest satisfaction surveys, social media reviews (Google, TripAdvisor, Yelp, etc.), Brand and third-party feedback channels
Ensure responses are timely, personalized, on-brand and aligned with Sofitel standards. Once completed follow-up is coordinated with department heads when required
Identify trends, recurring issues, and opportunities for improvement and escalate as needed
Track guest feedback metrics and support leadership with insights and reporting

What we offer

Unlimited career development opportunities, both nationally and internationally
Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
Give back through our Corporate Social Responsibility activities and local community based philanthropy
Work in a flagship luxury hotel with strong brand identity
Partner closely with senior leadership and influence guest experience outcomes
Play a central role in culture, service excellence, and reputation management
Grow within Accor’s global luxury portfolio

Fulltime

Guest Experience Expert (Front Desk) - Marriott Executive Apartments Kuala Lumpur

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
License or Certification: None

Job Responsibility

Give guests a smooth check-in and check-out
Build an experience that is memorable and unique
Take initiative to deliver a wide range of services guiding guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Assist guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area
Create a safe workplace
Follow company policies and procedures

Fulltime

Guest Experience Manager

Define and elevate the guest journey. As a Guest Experience Manager, you will le...

Location

Singapore , Singapore

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Degree or Diploma in Hospitality, Business, or related field
Proven leadership experience in luxury hospitality or front office
Strong commercial awareness with the ability to link guest experience to performance outcomes
Exceptional interpersonal and influencing skills across all levels
Strategic mindset with the ability to translate insights into action
High level of emotional intelligence, professionalism, and attention to detail

Job Responsibility

Own and drive the overall guest experience strategy, ensuring consistency and excellence across all touchpoints
Build deep relationships with VIP and Special Attention guests, curating highly personalised and memorable stays
Lead, develop, and inspire the Guest Experience team—building capability, accountability, and service culture
Oversee VIP arrivals, lobby experience, and cross-department alignment to ensure flawless execution
Analyse guest feedback, identify trends, and implement forward-thinking initiatives to continuously elevate service
Champion guest recognition programmes and introduce innovative, experience-led offerings
Manage complex guest situations with discretion, confidence, and strong service recovery leadership
Partner with senior leadership on reporting, budgeting, and strategic planning for the department

What we offer

Career growth opportunities
Unique strong culture
Best-in-industry training
Complimentary stays at Four Seasons properties (based on availability), with discounted meals
Paid holidays/vacation
Dental and medical/life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in dedicated employee restaurant

Fulltime

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Guest Experience Executive

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