Guest Experience Executive, Marriott Bonvoy

Guest Experience Executive

Marriott Bonvoy

Location:
India, Agra

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing.

Job Responsibility:

Process all guest check-ins
Verify guest identity and form of payment
Assign rooms and activate/issue room keys
Set up accurate guest accounts
Enter Marriott Rewards information
Ensure rates match market codes
Secure payment prior to issuing room keys
Compile and review daily reports/logs
Complete cashier and closing reports
Provide directions and property information
Accommodate guest requests
Process all payment types, vouchers, paid-outs, and charges
Balance and drop receipts
Count and secure bank
Obtain manual authorizations
Notify Loss Prevention/Security of theft reports
Assist in training, evaluating, counseling, motivating and coaching employees

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Additional Information:

Job Posted:
September 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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