Guest Experience Executive Job at Fairmont Grand Del Mar (Sydney)

Guest Experience Coordinator

The Guest Experience Coordinator is responsible for creating unforgettable guest...

Location

United States , Eau Claire

Salary:

17.00 USD / Hour

Metropolis Resort

Expiration Date

Until further notice

Requirements

Passion for creating fun and engaging experiences for guests of all ages
Previous experience in event planning, hospitality, entertainment, or guest services preferred
Strong organizational skills and ability to multitask in a fast-paced environment
Outgoing, energetic personality with a guest-first mindset
Comfortable performing in a mascot costume or coordinating performances
Ability to work flexible hours, including evenings, weekends, and holidays

Job Responsibility

Coordinate and schedule Splasharoo appearances throughout the resort, ensuring engaging and fun guest interactions
Perform as Splasharoo or manage trained performers, ensuring energy and enthusiasm during all appearances
Maintain and care for the mascot costume, ensuring cleanliness and repairs as needed
Oversee daily guest activities, including arts & crafts, face painting, movie nights, popcorn service, and more
Ensure activities are set up properly, staffed appropriately, and running smoothly
Assist in planning, organizing, and executing holiday events, themed weekends, and special celebrations (e.g., New Year’s Eve, Easter, St. Patrick’s Day)
Collaborate with other departments to enhance the guest experience through creative programming
Proactively engage with guests to ensure they are having a fun and memorable experience
Gather feedback to improve activity offerings and enhance overall guest satisfaction
Work closely with marketing to promote activities and events on social media and resort communications

What we offer

Competitive Pay
Fun and dynamic work environment
Opportunities for creativity and leadership in guest engagement
Discounts on resort amenities

Guest Experience Manager

The Guest Experience Manager at The Soho Grand Hotel is a high energy, hospitali...

Location

United States , New York

Salary:

75000.00 - 80000.00 USD / Year

Soho Grand Hotel

Expiration Date

Until further notice

Requirements

Hotel management: 2 years (Preferred)
Hospitality: 2 years (Preferred)
Experience in managing training schedules and budgets
A proven track record of training program development and management
Must possess solid guest service, communication and presentation skills
Experience in monitoring review sites ensuring to respond to comments and queries in a timely manner
Proven work experience in front of house and back of house day-to-day hotel operations
Ability to communicate with excellent written and oral communication skills
Ability to work well with all levels of internal management and team as well as outside clients
Ability to share the feedback and online reviews with appropriate departments coaching when necessary

Job Responsibility

Forge relationships with guests to build loyalty by executing an experience that exceeds their expectations
Makes and confirms hotel reservations and send amenities when needed for VIPs
Setting up VIP and Guest arrivals, including but not limited to sourcing amenities, bulletins and blocking per preference
Sending pre-arrival welcome emails
Welcoming Guests: presence in lobby, greeting and checking in VIPs
Inspect VIP guest rooms, Special Event set-ups and spaces
Source & set up special amenities
Support guest needs throughout all Departments, ensure communication is set to succeed
Manage Guest Experience Survey platform, guest feedback and all review sites
Check-in on guests during their stay and pre-departure, facilitate service needs

What we offer

401(k) plan (matching after 1 year)
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

Guest Experience Manager

The Guest Experience Manager at The Roxy Hotel is a high energy, hospitality pro...

Location

United States , New York

Salary:

70000.00 - 75000.00 USD / Year

The Roxy Hotel New York

Expiration Date

Until further notice

Requirements

Hotel management: 1 year (Preferred)
Hospitality: 1 year (Preferred)
Experience in managing training budgets
A proven track record of training program development and management
Must possess solid guest service, communication and presentation skills
Assist with amenities, all special requests, reconfirm details
Experience in monitoring review sites ensuring to respond to comments and queries in a timely manner
Proven work experience in front of house and back of house day-to-day hotel operations
Ability to communicate with excellent written and oral communication skills
Work well with all levels of internal management and team as well as outside clients

Job Responsibility

Forge relationships with guests to build loyalty by executing an experience that exceeds their expectations
Makes and confirms hotel reservations and send amenities when needed for VIPs
Setting up VIP and Guest arrivals, including but not limited to sourcing amenities, bulletins and blocking per preference
Sending pre-arrival welcome emails
Welcoming Guests: presence in lobby, greeting and checking in VIPs
Inspect VIP guest rooms, Special Event set-ups and spaces
Source & set up special amenities
Support guest needs throughout all Departments, ensure communication is set to succeed
Manage Guest Experience Survey platform, guest feedback and all review sites
Check-in on guests during their stay and pre-departure, facilitate service needs

What we offer

401(k) plan (matching after 1 year)
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

F&B Guest Relations Executive

F&B Guest Relations Executive position at Four Points by Sheraton Phuket Patong ...

Location

Thailand , Phuket

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
No license or certification required
Ability to ensure staff works together as a team
Complete opening and closing duties
Maintain cleanliness of work areas
Monitor dining rooms for seating availability, service, safety
Complete maintenance work orders
Report incidents and accidents

Job Responsibility

Ensure staff is working together as a team
Ensure optimum service and guest needs are met
Complete opening and closing duties
Maintain cleanliness of work areas
Monitor dining rooms for seating availability, service, safety
Complete maintenance work orders
Report incidents and accidents
Assist management in hiring, training, scheduling, evaluating employees
Follow company safety and security policies
Welcome and acknowledge all guests

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Supportive community environment
Global team belonging
Professional development opportunities

Fulltime

Guest Experience Manager

Position Description: Serves as the Harvest Table marketing and communications l...

Location

United States , Wellesley

Salary:

75000.00 - 85000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Bachelor's Degree in marketing, communications, public relations, business administration or related field
2-3 years’ relevant professional marketing experience
Strong written and oral communication skills
Efficiency in all Microsoft Office products required
Efficiency in Adobe Creative Suite, Canva and WordPress preferred
Proven success in the creation and execution of print & digital communication strategies including, but not limited to, social media channels, and WordPress content management system
High energy, results-oriented individual who can make a difference, takes initiative, makes things happen, accepts accountability, has a “can do” attitude, and has an appropriate sense of urgency
Team player who is creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment
Financial acumen, creative problem-solving ability, and customer savviness
A strong value system, unquestioned integrity, and good listening skills

Job Responsibility

Serves as the Harvest Table marketing and communications liaison on the account leadership team
Works collaboratively with the Director & Associate Director of Guest Experience and account leadership team to develop, implement, and evaluate marketing programs and strategies aligned specifically with Harvest Table’s culinary and guest service vision
Supports business strategies and projects, including (but not limited to) concept & program branding, storytelling, revenue growth through increased participation and check average, meal plan sales & market penetration, guest loyalty & retention, and to enhance value perception
Provides ongoing development, maintenance, and implementation of internal and external client communications and marketing initiatives within accounts, in alignment with Harvest Table’s core values and initiatives
Responsible for sales development and execution of annual meal plan campaigns, including oral and written presentations to various target groups (e.g.
on-campus residents, commuters, faculty & staff, etc.)
Act as mission extenders by building relationships and interacting with clients, university department heads, student organizations, and community groups
Responsible for guest insight-driven strategic planning, innovation, creativity, and development of new strategies and tactics for promoting existing or new restaurants, to enhance sales and increase customer satisfaction
Chief storyteller on the team that is responsible for spreading the word about all program initiatives, the people behind the plates, our food and community partners
Performs marketing research and data collection, including (but not limited to) focus groups, surveys, campus mapping, guest journey mapping, trend development, target market research, and competitive pricing analysis

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Guest Experience Manager

Leads and manages the Guest Experience team at Four Seasons Hotel Mumbai, a chic...

Location

India , Mumbai

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Holds degree/diploma in Hospitality or Tourism Management
2-3 years of management experience in a luxury hotel
Proven record in providing outstanding guest experience
At least two years of experience in front of the house experience preferred
Excellent communications skills in English
Additional foreign languages are a benefit
Excellent creativity in enhancing the guest experience
Self-motivated/high level of motivation and task oriented
Superior sense of organization, prioritize and adapt in a busy environment
Must have a strong desire to engage with guests, anticipate and fulfill guest needs

Job Responsibility

Leads and manages the Guest Experience team to ensure adherence to Four Seasons standards, policies & procedures
Coaches the Guest Experience team to achieve culture standards & core Standards of Guest Experience
Seeks out opportunities for guest-centric experiences in all outlets of the hotel
Works with departmental managers and Learning and Quality Assurance manager to put processes in place to ensure guest-centric opportunities are executed
Connecting with guest’s pre, post and during stay to create a lasting experience
Measures results and communicates on a weekly basis
Oversee and implement Hotel Guest Experience initiatives and ideas from Bluewater Innovation
Identify all experience assistant required guests
Coordinate among all departments for seamless execution of service
Coordinate correspondence with guest’s pre and post stay

Fulltime

Executive Housekeeper

Responsible for the daily shift operations of Housekeeping, Recreation/Health Cl...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the housekeeping or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
Supervises the property general cleaning schedule
Inventories stock to ensure adequate supplies
Supervises daily Housekeeping shift operations
Supports an effective inspection program for all guestrooms and public space
Comprehends budgets, operating statements and payroll progress reports
Responds to and handles guest problems and complaints
Supports a departmental orientation program for employees
Participates in employee progressive discipline procedures

What we offer

Equal opportunity employer
Non-discrimination based on protected basis including disability, veteran status, or other basis protected by applicable law

Fulltime

Director of Hospitality

Villatel, a multifaceted hospitality company, seeks a highly experienced and dyn...

Location

United States , Orlando

Salary:

Not provided

Villatel

Expiration Date

Until further notice

Requirements

Minimum of 5-7 years of progressive leadership experience in a high-end hospitality environment, with a proven track record of managing and mentoring teams
A background in managing guest experiences in both Marriott Bonvoy branded properties and independent short-term vacation rentals is a plus
An unwavering passion for hospitality and a demonstrated commitment to exceeding guest expectations through personalized service and meticulous attention to detail across diverse property types
Exceptional interpersonal and communication skills, with the ability to build rapport and influence and manage expectations for both guests and team members from various backgrounds
Excellent verbal and written communication skills are essential, with the ability to interact professionally and effectively with guests, colleagues at all levels, and executive management
Demonstrated ability to lead and empower a team to achieve strong problem-solving skills and the capacity to think strategically and act decisively to address complex guest inquiries or resolve critical issues in a timely and satisfactory manner for all guests
Proven ability to work collaboratively and strategically with colleagues and across departments to achieve common organizational goals and ensure consistently high levels of guest satisfaction throughout the entire resort
Meticulous attention to detail coupled with strong organizational skills and the resourcefulness to ensure accuracy in all aspects of guest service requests and resolutions for both Marriott Bonvoy and independent rental guests
High School Diploma or equivalent required
Associate or bachelor’s degree in hospitality management, business administration, or a related field is strongly preferred

Job Responsibility

Provide strong leadership and oversight to the Guest Experience team, ensuring consistent adherence to high service standards across both our Marriott Bonvoy and independent rental offerings
Collaborate strategically with operations, maintenance, and dispatch teams to effectively fulfill complex guest requests, proactively resolve intricate issues, and guarantee a seamless and exceptional guest experience for all guests, regardless of their accommodation type
Manage complex guest interactions, high-level requests, and sensitive bookings with precision, discretion, and a focus on exceeding expectations for both Marriott Bonvoy and independent rental guests
Expertly utilize multiple technology applications across the Villatel Villas and Apartments by Marriott Bonvoy business operations, as well as any systems relevant to managing independent vacation rental guest experiences
Empower team members to resolve guest issues quickly and effectively, providing guidance and mentorship to maintain a calm and confident demeanor under pressure across all property types
Uphold and champion brand standards for both Villatel and Marriott Bonvoy, actively contributing to a culture characterized by excellence, trust, and accountability across the guest experience team
Address guest inquiries, requests, and concerns promptly and with the highest level of courtesy and professionalism, whether in person, via phone, or through electronic communication channels, ensuring a consistent and positive experience for all guests
Capture and critically analyze guest feedback data to continuously improve service standards and identify areas for team development across all segments of the resort
Actively solicit feedback from guests regarding their stay in both our Marriott Bonvoy and independent rental properties, listen attentively to their concerns and suggestions, and effectively relay relevant information to executive management and appropriate departments for strategic action and team training
Oversee the training and mentoring of Guest Experience team members, teaching best practices and ensuring consistent execution of their duties to vital standards for all types of accommodations within the resort

Fulltime

Guest Experience Executive

Fairmont Grand Del Mar

Location:
Australia , Sydney

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 20, 2026

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Fairmont Grand Del Mar

Location:Australia , Sydney

Category:Hospitality and Tourism

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 20, 2026

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