Guest Experience Coordinator Job at JLL (Cincinnati)

Guest Experience Coordinator

JLL

Location:
United States , Cincinnati

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Guest Experience Coordinator at JLL, you'll serve as the welcoming face of our organization, creating exceptional first impressions for every visitor who enters our office. This dynamic role positions you at the heart of our operations, where you'll manage the complete visitor experience from greeting guests and handling phone communications to coordinating office events and maintaining pristine reception areas.Your proactive approach will be essential as you handle facility coordination, process maintenance requests, manage mail distribution, and maintain security protocols that keep our workplace safe and welcoming for all.

Job Responsibility:

Manage incoming calls by taking detailed messages, answering inquiries, and directing calls to appropriate team members
Provide warm, professional greetings to all guests and visitors while ensuring their comfort throughout their visit
Maintain reception areas and public spaces to exceptional presentation standards, reflecting JLL's commitment to excellence
Execute daily opening and closing procedures for the front desk, ensuring operational readiness
Oversee efficient sorting and distribution of incoming mail, packages, and catering deliveries
Implement security protocols and maintain registration systems while controlling access through established procedures
Facilitate seamless communication between internal departments and coordinate meeting room setups for various events

Requirements:

Exceptional verbal and written communication skills with professional phone etiquette
Ability to thrive in high-traffic environments while managing multiple inquiries simultaneously
Advanced proficiency in MS Office Suite, email systems, and business communication platforms (Teams, Webex)
Strong organizational skills with proven ability to prioritize and execute multiple tasks efficiently
Excellent interpersonal abilities with talent for building relationships across diverse stakeholder groups
Demonstrated capability to handle confidential information with discretion and maintain security protocols
Positive attitude with meticulous attention to detail and superior multitasking abilities

Nice to have:

Previous experience in hotel hospitality or corporate reception environments
Background in facility management or event coordination
Experience with visitor management systems and security access controls
Bilingual capabilities to support diverse client and visitor needs
Professional certification in customer service or hospitality management

What we offer:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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